SERVIZZ.GOV AGENCY (ESTABLISHMENT AS AN AGENCY) ORDER

SERVIZZ.GOV AGENCY (ESTABLISHMENT AS AN AGENCY)

SUBSIDIARY LEGISLATION 595.19

SERVIZZ.GOV AGENCY (ESTABLISHMENT

AS AN AGENCY) ORDER

20th May, 2016

LEGAL NOTICE 171 of 2016, as amended by Legal Notice 270 of 2025.

The title of this Order is the Servizz.gov Agency

(Establishment as an Agency) Order.

In this Order, unless the context otherwise requires -

"the Act" means the Public Administration Act;

"the Agency" means the Servizz.gov Agency;

"Agency Performance Agreement" means the Agreement as

provided for in article 8;

"Minister" means the Minister responsible for the public

administration and includes any person authorised by such Minister

in that behalf.

There is hereby established an Agency, to be known as the

Servizz.gov Agency which shall carry out functions related to the

provision of access to as many as possible of Government services

to service users, in partnership with the responsible Departments

and Government entities, through the Servizz.gov regional-based

hubs, multi-channel, one-stop service.

The Agency shall have the following functions

(a) to provide access to and facilitate delivery of

Government services to service users in a reliable and

timely manner in partnership with the responsible

Departments and Government entities;

(b) to liaise with and ensure the necessary coordination

between Departments and Government entities in the

implementation of service delivery measures or

initiatives proposed by the Government or the Agency

from time to time;

(c) to incrementally expand the reach of Government

services through additional or improved services,

convenient access times, channels, and increase usage

of relevant services which provide value to their users;

(d) to contribute inputs to related initiatives, amongst

others, simplification of administrative processes, one-

stop-shops, service delivery, eGovernment, call centre

improvement, case management systems and quality

management within the wider public administration;

(e) to provide the necessary management and

administrative support to the above functions, ensuring

best value for money spent; and

(f)

to assist Government in any other related activity as

SERVIZZ.GOV AGENCY (ESTABLISHMENT AS AN AGENCY)

directed by the Minister from time to time

Provided that in order to ensure the proper performance

of its functions and services as well as to effectively meet

its obligations and objectives, including compliance with

legal, regulatory and administrative requirements, the

Agency shall process personal data in accordance with

the Data Protection Act and Regulation (EU) 2016/679 of

the European Parliament and of the Council of 27 April

2016 on the protection of natural persons with regard to

the processing of personal data and on the free movement

of such data, and repealing Directive 95/46/EC (General

Data Protection Regulation).

(1) The Minister responsible for the Agency shall be the

Minister responsible for the public administration.

(2) The Principal Permanent Secretary shall supervise the

Agency in terms of article 39 of the Act

Provided that the Principal Permanent Secretary may be

assisted in such supervision by another Permanent Secretary in

accordance with the proviso to article 13(5) of the Act

Provided further that if a Minister, other than the Prime

Minister, assumes responsibility for the Agency, its supervision

shall fall under the Permanent Secretary of that Ministry.

The Agency shall be subject to the provisions of Title 2

of Part III of the Act and shall be regulated thereby.

The Agency shall be governed by the provisions of the

Public Finance Management Act unless otherwise stated in the

Agency Performance Agreement between the Principal Permanent

Secretary and the Servizz.gov Agency in which case the provisions

of the Agency Performance Agreement shall prevail.

The operations of the Agency shall follow an Agency

Performance Agreement which is to be agreed to between the

Principal Permanent Secretary and the Servizz.gov Agency.

The Agency shall be headed by a Chief Executive Officer

who shall perform all the functions and duties of the Chief

Executive Officer of the Agency as stipulated in the Act.

(1) Public officers deployed with the Agency shall be

deemed to be detailed with the Agency in accordance with article

33 of the Act.

(2) Subject to the provisions of the Act and of any other

legislation, the Agency shall have authority to engage its own

employees.

(1) The Minister responsible for the Agency may establish

an Advisory Board to assist the Chief Executive Officer in the

discharge of his duties.

(2)

The Advisory Board established under this article shall be

SERVIZZ.GOV AGENCY (ESTABLISHMENT AS AN AGENCY)

chaired by the Chief Executive Officer and shall consist of not less

than two and not more than four members appointed by the

Minister responsible for the Agency.

(3) The remuneration paid to members of the Agency Advisory

Board shall be in accordance with the directives and guidelines

issued according to the provisions of article 32(3) of the Act.