SOCIAL REGULATORY STANDARDS FOR OUTREACH AND COMMUNITY-BASED SERVICES OFFERED TO INDIVIDUALS WITH PROBLEMS

AND COMMUNITY-BASED SERVICES OFFERED TO

INDIVIDUALS WITH PROBLEMS RELATED TO

SUBSTANCE ABUSE AND OTHER DEPENDENCIES.

SUBSIDIARY LEGISLATION 582.05

SOCIAL REGULATORY STANDARDS FOR

OUTREACH AND COMMUNITY-BASED SERVICES

OFFERED TO INDIVIDUALS WITH PROBLEMS

RELATED TO SUBSTANCE ABUSE AND OTHER

DEPENDENCIES

17th December, 2019

LEGAL NOTICE 340 of 2019.

The title of these regulations is the Social Regulatory

Standards for Outreach and Community-Based Services offered to

Individuals with Problems Related to Substance Abuse and other

Dependencies.

(Regulation 2)

Standard 1: Identification of needs and support interventions

Standard Statement

A holistic, individualised assessment is undertaken so that

needs, goals and individual aspirations are identified.

Quality Indicators

1. Individuals are able to identify and discuss aspects of

their life they feel they need to be assisted in and staff

should give the necessary support.

2. All individuals are entitled to any information that they

may find relevant to them and this should be given in a

complete, timely and unconditional manner.

Standard 2: Exercising Rights in a

Therapeutic and Empowering Environment

Standard Statement

Individuals are treated with respect and are ensured a holistic

and dignified approach to care. The service provider encourages

individuals’ autonomy in decisions pertaining to the care

provided.

Quality Indicator

1. The service provider and all staff respect the dignity,

rights and individuality of all persons and help them

realise their potential.

Standard 3: Safeguarding the individuals’ safety and security

Standard Statement

The physical, emotional and mental well-being and safety of

the individuals shall be safeguarded at all times.

Quality Indicators

1. The service provider promotes systems that ensure

overall safety and security of all staff and individuals

availing of the service.

2. The service provider responds in an effective and timely

AND COMMUNITY-BASED SERVICES OFFERED TO

INDIVIDUALS WITH PROBLEMS RELATED TO

SUBSTANCE ABUSE AND OTHER DEPENDENCIES

manner whenever the individuals or their representative,

express concerns or submit a complaint.

Standard 4: Promoting an effective system for the safekeeping of

documentation and information dissemination

Standard Statement

The service provider abides with data protection measures

when it comes to using, processing, retaining and disseminating

confidential information about individuals availing of the

service.

Quality Indicator

1. The service provider ensures safe keeping and sharing of

information pertaining to the individuals in line with

respective laws and regulations.

Standard 5: Establishing and maintaining external relations

Standard Statement

The service provider shall ensure comprehensiveness and

continuity of care by being proactive towards maintaining

positive collaborative relationships with persons close to the

individuals as well as different professionals who can provide

the necessary care.

Quality Indicators

1. The service provider communicates with significant

persons close to the individuals and retains such contact

if it is in the best interest of the same individuals.

2. The service provider collaborates with third parties

including professionals and support bodies so as to

enhance the therapeutic experience of the individuals

availing of the service.

Standard 6: Service Quality Management

Standard Statement

The management and staff are accountable to deliver quality

support and care in the most respectful and transparent manner.

AND COMMUNITY-BASED SERVICES OFFERED TO

INDIVIDUALS WITH PROBLEMS RELATED TO

SUBSTANCE ABUSE AND OTHER DEPENDENCIES.

Quality Indicators

1. The service provider ensures professional and ethical

practice that is safe and appropriate to the emerging

needs of the individuals availing of the service.

2. The service provider implements transparent recruitment

strategies and plans for the continuous development of

its staff.

These regulations by means of the Schedule, elevate the

Social Regulatory Standards for Outreach and Community-Based

Services offered to Individuals with Problems Related to Substance

Abuse and other Dependencies, to the status of subsidiary legislation

under the Social Care Standards Authority Act .

In these regulations, unless the context otherwise

requires

"Agency" means the entity providing a service;

"Authority" means Social Care Standards Authority, as

established by virtue of article 5 of the Social Care Standards

Authority Act;

"competent person" means a person who has the

appropriate theoretical and/or practical knowledge and/or

experience which render him/her capable and/or authorised to

undertake specific activities, in line with national legislation,

standards or directives issued by the applicable authorities;

"holistic assessment" means the process in which staff

identifies the needs and aspirations of the individuals in relation

to their health, personal, emotional, spiritual and psychological

care, protection and social networking, family support and what

services should be delivered to satisfy these needs and

aspirations;

"independent representative" means a person who is

independent from any aspect of the service and from any

agency involved in the provision of service, working in the

name of the person availing of the service or in his/her interest.

The representative carries out such work after having been

AND COMMUNITY-BASED SERVICES OFFERED TO

INDIVIDUALS WITH PROBLEMS RELATED TO

SUBSTANCE ABUSE AND OTHER DEPENDENCIES

formally appointed to do so by the individual in whose name

the representative is acting or (if the individual is not in a

position to do so) as stipulated by law;

"individuals" means persons having problems related to

substance abuse and/or other dependencies who seek assistance

and support from a service provider offering therapeutic and

support services on this regard.

"key worker" means a worker responsible for co-

ordinating the individuals’ action plan;

"management" means a person or persons who act on

behalf of the service provider to provide leadership to staff and

to oversee and control the proper functioning of the services

offered to individuals with problems related to substance abuse

and/or other dependencies;

"outreach and community-based services" means

services which are developed with the aim of reaching out to as

many people as possible so as to have a better understanding of

the constantly changing needs of the population. Ultimately, the

most appropriate support interventions are delivered through a

number of specialised services;

"performance indicator" means an active descriptor of

what service providers need to do to ensure service outputs that

support the quality indicators.

"policies and procedures" means documents released by

management that regulate how the service should operate;

"quality indicator" means a statement that sets out the

requirements to achieve compliance with a standard;

"service provider" means a person who, or organisation

that provides support through a range of services to individuals

who are seeking help for their problems related to substance

abuse and/or other dependencies;

"staff" means a person engaged by the service provider

wherein one of the person’s responsibilities is to provide

individual support and care, irrespective of whether or how the

person is compensated.

AND COMMUNITY-BASED SERVICES OFFERED TO

INDIVIDUALS WITH PROBLEMS RELATED TO

SUBSTANCE ABUSE AND OTHER DEPENDENCIES.