TOURISM ACCOMMODATION REGULATIONS

TOURISM ACCOMMODATION

SUBSIDIARY LEGISLATION 409.24

TOURISM ACCOMMODATION REGULATIONS

15th June, 2026 *

LEGAL NOTICE 92 of 2026.

(1)

The title of these regulations is the Tourism

Accommodation Regulations.

(2)

These regulations shall come into force within two (2)

months from their date of publication in the Gazette with the following

exceptions

(a)

item 3 of Category C: Guest Houses of Annex 2

and Item 3 of Category D: Hostels of Annex 2 and Part F of the

Fifth Schedule of Annex 5 shall come into force on such date or

dates as the Minister responsible for tourism, may by notice in

the Gazette establish and different dates may be so established

for different provisions and, or purposes of these regulations;

(b)

Standard 2.49 of the Third Schedule to Annex 5,

Standard 2.49 of the Fourth Schedule to Annex 5, Standards

4.12, 5.2.5 and 6.2.7 of the Sixth Schedule to Annex 5 shall

come into force two years after the publication of these

regulations;

(c)

Standard 2.1 of the Sixth Schedule - Private

Rented Accommodation in respect of Annex 4, Category E,

shall come into force only for establishments in respect of

which the contract of sale was entered into after the coming into

force of these regulations, unless it is demonstrated that the

relative promise of sale was entered into before the coming into

force of these regulations.

2. (1)

In these regulations, unless the context otherwise

requires

"accommodation" means a room or rooms furnished and

*Vide Regulation 1(2) of Legal Notice 92 of 2026

(a) item 3 of Category C: Guest Houses of Annex 2 and Item 3 of Category D

Hostels of Annex 2 and Part F of the Fifth Schedule of Annex 5 shall come into force

on such date or dates as the Minister responsible for tourism, may by notice in the

Gazette establish and different dates may be so established for different provisions

and, or purposes of these regulations;

(b) Standard 2.49 of the Third Schedule to Annex 5, Standard 2.49 of the Fourth

Schedule to Annex 5, Standards 2.4.12, 5.2.5 and 6.2.7 of the Sixth Schedule to Annex

5 shall come into force two years after the publication of these regulations;

(c) Standard 2.1 of the Sixth Schedule - Private Rented Accommodation in respect of

Annex 4, Category E, shall come into force only for establishments in respect of

which the contract of sale was entered into after the coming into force of these

regulations, unless it is demonstrated that the relative promise of sale was entered into

before the coming into force of these regulations.

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equipped to provide living accommodation to a person;

"accommodation units" means guest bedrooms, suites, or

self catering units;

"Act" means the Malta Travel and Tourism Services Act;

"advertisement" means the making of a representation in

any form in connection with a trade or business in order to

promote the supply of goods or services, including the making

of any such representation, any words, letters, models, signs,

placards, boards, notices, brochures or devices, whether

illuminated or not, in the nature of and employed wholly or in

part for the purposes of advertisement, announcement or

direction, and any boarding or similar structure used or adapted

for use for the display of advertisements and "advertise" shall

be construed accordingly;

"all-inclusive accommodation" means a type of lodging

offered at a single fixed price that includes, as a minimum, the

provision of accommodation, breakfast, lunch and dinner, non-

alcoholic beverages, and a range of additional services or

amenities such as snacks, alcoholic drinks, entertainment,

recreational activities and taxes, without requiring separate

payment for each component during the guest’s stay;

"Authority" means the Malta Tourism Authority as

established by article 3 of the Act and includes any person

acting on its behalf under powers delegated by the Authority

under the said Act;

"bed and breakfast" means in the context of a special

label as established in regulation 5, a two (2) star, three (3) star

or four (4) star hotel in accordance with the standards and

criteria as established in Part A of the Fifth Schedule of Annex

5;

"bunk beds" means a system of two (2) or more beds

placed over each other;

"catering establishment" shall have the same meaning as

assigned to it in the Act;

"collective accommodation" means hotels and other

hotel-type accommodation establishments, which are offered to

the public against payment, and which accommodation

includes, but is not limited to hotels, tourist villages, guest

houses, hostels, that require a licence issued by the Authority in

order to operate, and "collective accommodation establishment"

and "collective accommodation operations" shall be construed

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accordingly;

"complete application" means an application which is

deemed to be complete when the Authority is in receipt of a

complete filled-in application form, together with all the

documentation required to be submitted with the applicable

form, and as validated by the Authority accordingly;

"Eco Certification" means a certificate issued by any

internationally renowned entity as the Authority may recognize

and publish officially from time to time;

"enforcement notice" shall have the same meaning

assigned to it in article 41 of the Act;

"farmhouse" means any property used for the

accommodation of tourists, which is entirely self-contained and

has sleeping, cooking, and dining facilities, built and finished in

such a way as to represent a typical Maltese farmhouse,

generally furnished in a rustic style and located in a village or

rural setting;

"guest" means a person who is provided with

accommodation at a hotel, tourist village, guest house, hostel,

holiday premises, lodging house or other premises used for the

provision of accommodation to tourists, or who has such

accommodation placed at his disposal in any such place;

"guest house" shall have the same meaning assigned to it

in the Act and, more specifically, in accordance with the

standards established in the Third Schedule to Annex 5;

"hostel" shall have the same meaning assigned to it in the

Act and, more specifically, in accordance with the standards

established in the Fourth Schedule of Annex 5;

"hotel" shall have the same meaning assigned to it in the

Act and, more specifically, in accordance with the classification

standards established in the First Schedule of Annex 5;

"incomplete application" means an application which is

not deemed as such where either the Authority is not in receipt

of all the information or documentation required to be

submitted with the application form, or where such information

or documentation is incorrect, or where the application form is

incomplete or not filled in correctly;

"licence" or "operating licence" means a licence issued in

accordance with these regulations by the Authority;

"licensee" means the person, natural or legal in whose

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name the licence is issued;

"operator" shall have the same meaning assigned to it in

the Act;

"resident host" means a person in whose name a licence

for the accommodation of tourists has been issued and who

resides in any building, howsoever described, not being a hotel,

tourist village, guesthouse, hostel or short-let rented

accommodation, which is normally used for the permanent or

temporary habitation of the licensee and is used or intended to

be used, for the concurrent habitation of guests;

"special label" means a label of a particular type assigned

by the Authority to a hotel, tourist village, guesthouse or

farmhouse to distinguish between different types of

accommodation according to their main use or character;

"self-catering unit" means an accommodation unit within

a tourism accommodation establishment for use by guests

which, in addition to the facilities and furnishings of a hotel

room, also provides kitchen, living and dining facilities in

accordance with the standards established in Part 2 of the First

Schedule to Annex 5;

"Tourism Policy Compliance Certificate" means the

preliminary compliance certificate issued by the Authority with

regard to applications for new collective accommodation

insofar as extensions, modifications or redevelopments or for

reclassification of existing collective accommodation;

"tourism operation" shall have the same meaning

assigned to it in the Act and "operator" shall be construed

accordingly;

"tourist" means any person who is travelling to and

staying in places outside his usual environment for not more

than one (1) consecutive year for leisure, business and other

personal purposes, other than for the purpose of taking up

employment or establishing a business in the place visited;

"tourist village" means any building, howsoever

described, which shall not exceed the maximum height of three

(3) storeys, is detached from any other building and is situated

within an extensive and defined parcel of land in which

accommodation, ancillary services and amenities are provided

by a common management, and which comprises

accommodation units consisting of guest bedrooms, suites or

self-catering units, or any combination thereof, and in which

sport and, or recreational activities are offered and other

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outdoor facilities are provided.

(2)

Unless the context otherwise requires, words and phrases

used in these regulations which are not defined in this regulation shall

have the same meaning as is assigned to them in the Act.

(1)

A Tourism Policy Compliance Certificate shall be

required in respect of all categories of collective accommodation listed

in the Annexes in the case of

(a)

new developments;

(b)

redevelopments;

(c)

changes in designation; or

(d)

reclassifications.

(2)

A Tourism Policy Compliance Certificate shall be

obtained prior to the submission of an application for a development

permission or an application for an operating licence from the

Authority, where such licence is required in accordance with these

regulations and shall have a validity period of three (3) years from the

date of issue.

(3)

An application for the issuance of a Tourism Policy

Compliance certificate shall be submitted to the Authority using the

appropriate application form issued by the Authority, which shall be

made available on the Authority’s website, accompanied by the

applicable fee as stipulated in the Fees (Tourism) Regulations.

(4)

The Authority shall, without undue delay, acknowledge

receipt of a complete application for a Tourism Policy Compliance

Certificate upon submission. The Authority shall render its decision of

the application in a durable medium within sixty (60) days from the

date of its validation.

(5)

At any time, whether before or after validation, if the

applicant fails to respond to a request for missing documentation,

clarifications, or information within ninety (90) days from the date of

the last communication issued by the Authority, the application shall

be deemed tacitly withdrawn by the applicant without entitlement to a

refund. During such period of non-compliance, the sixty (60) day

timeframe stipulated in sub-regulation (4) shall be suspended and shall

resume only upon submission of the requested documentation,

clarifications and information to the Authority.

(1)

An operating licence shall be required for the

operation of any tourism activity listed in the Annexes

Provided that in the case of a renewal of an operating

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licence, the Authority may for reasonable justification, exempt the

licensee from any conditions established in the Annexes.

(2)

An operating license shall be valid for a determinate

period, and may be renewed by the Authority.

(3)

An application for the issuance of an operating licence

shall be submitted to the Authority using the appropriate application

form issued by the Authority, which shall be made available on the

Authority’s website, accompanied by the applicable fee as stipulated in

the Fees (Tourism) Regulations.

(4)

No person, whether a natural person or the legal

representative of a legal entity, shall be eligible to apply for an

operating licence unless that person satisfies the Authority that they

are a fit and proper person to operate a tourism activity, and provides a

valid police conduct certificate confirming that they have not been

convicted, in Malta or in any other jurisdiction, of an offence

punishable by imprisonment of six (6) months or more within the

preceding five (5) years.

(5)

The Authority shall, without undue delay, acknowledge

receipt of a complete application for an operating licence upon

submission. The Authority shall render its decision of the application

within sixty (60) days from the date of its validation.

(6)

At any time, whether before or after validation, if the

applicant fails to respond to a request for missing documentation,

clarifications, or information within ninety (90) days from the date of

the last communication issued by the Authority, the application shall

be deemed tacitly withdrawn by the applicant, without entitlement to a

refund. During this period of non-compliance, the sixty (60) day

timeframe referred to in sub-regulation (5) shall be suspended and

shall resume only upon submission of the requested documentation,

clarifications and information to the Authority.

(7)

The licensee shall inform the Authority of any changes or

alterations, if any, affecting the establishment’s operation including the

basic data of the licensee and, or operator.

(8)

In the case of alterations that may or shall prejudice the

classification assigned to the establishment, the licensee shall seek the

Authority’s prior approval.

(1)

A licensee may apply for the issuance of a special

label, as regulated under Annex 3.

(2)

A special label shall be valid for a determinate period

and may be renewed by the Authority.

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(3)

An application for the issuance of a special label shall be

submitted to the Authority using the appropriate application form

issued by the Authority, which shall be made available on the

Authority’s website.

(4)

The Authority shall, without undue delay, acknowledge

receipt of a complete application for a special label upon submission.

The Authority shall give its decision on the application within sixty

(60) days from the date of its validation.

(5)

At any time, whether before or after validation, if the

applicant fails to respond to a request for missing documentation,

clarifications, or information within ninety (90) days from the date of

the last communication issued by the Authority, the application shall

be deemed tacitly withdrawn by the applicant, without entitlement to a

refund. During this period of non-compliance, the sixty (60) day

timeframe stipulated in sub-regulation (4) shall be suspended and shall

resume only upon submission of the requested documentation,

clarifications and information to the Authority.

(6)

The holder of a special label shall inform the Authority

of any changes or alterations, if any, affecting the establishment’s

operation including the basic data of the licensee and, or operator.

(7)

In the case of alterations that may or shall prejudice the

classification assigned to the establishment, the holder of the special

label shall seek the Authority’s prior approval.

(1)

In deciding an application for a Tourism Policy

Compliance Certificate, an operating licence, or a special label, or in

expressing its formal position as a competent authority in relation to a

specific proposal or matter, the Authority shall have due regard to the

following criteria

(a)

the National Tourism Strategy in force at the

moment of the decision;

(b)

the extent to which the proposed development or

operation adds value, enhances the overall quality of the visitor

experience, and complies with national objectives relating to

climate change and sustainability, including the progressive

phasing out of obsolete or undesirable accommodation

offerings;

(c)

the prevailing levels of bed stock within the

relevant locality or region, particularly in the assessment of

proposals for new accommodation;

(d)

the strategic vision of other competent authorities

in promoting managed and targeted growth in areas identified

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as requiring investment;

(e) the criteria and standards established in the

Annexes, insofar as they are applicable to the application in

question

Provided that the Authority may for duly justified

and compelling reasons, attribute greater weight to one or more

of the listed criteria, or depart from any such criteria, where it

considers it reasonable and, or in the public interest and, or in

furtherance of the objectives of the Act

Provided further that any such departure shall be

expressly stated, reasoned, and recorded in the decision of the

Authority

Provided further that where the Authority decides

to refuse an application or to issue an unfavourable position in

relation to any matter referred to in this sub-regulation, it shall

state its reasons clearly and in sufficient detail.

(2)

Where the subject is not expressly contemplated or

designated within any of the Annexes, the Authority may nonetheless

consider a favourable outcome, provided that in reaching its decision,

a balanced approach is adopted and the outcome of the assessment,

insofar as applicable, aligns with the criteria established in sub-

regulation (1).

(3)

A position taken by the Authority in respect of any

matter referred to in sub-regulation (1), after the Authority has

received all the requisite information, shall be deemed to constitute a

decision for the purposes of these regulations and may be subject to

reconsideration or appeal in accordance with the provisions of

regulation 8.

(1)

The Authority shall have the power to carry out

unannounced site inspections at any establishment falling within the

scope of these regulations, and to conduct investigations for the

purpose of assessing the standards of such establishments

Provided that any gathered personal data is limited to the

extent necessary for the purpose of performing such investigation.

(2)

Without prejudice to any other remedy available at law,

where an establishment fails to meet the mandatory requirements

established in these regulations, the Authority may grant a reasonable

timeframe for the rectification of such shortcomings.

(3)

Where shortcomings are not remedied within the

timeframe specified by the Authority, the Authority may take

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appropriate enforcement or regulatory action, including without

limitation

(a)

issuance of an enforcement notice in accordance

with articles 40 to 42 of the Act;

(b)

reconsideration of the classification of the tourism

operation;

(c)

suspension or revocation of the operating licence.

(4)

A position taken by the Authority in respect of any

matter referred to in this regulation, shall be deemed to constitute a

decision for the purposes of these regulations and may be subject to

appeal in accordance with the provisions of regulation 8.

(1)

An applicant who feels aggrieved by a decision

issued in accordance with regulations 6 and 7 shall have the right to

appeal such decision before the Tourism Appeals Board in accordance

with the provisions of Title III of the Act.

(2)

An appeal in accordance with sub-regulation (1) shall be

made not later than fifteen (15) days from the date on which the

Authority’s decision is served upon the applicant by means of

registered mail

Provided that in case the applicant is not duly notified by

means of registered mail, the said term shall commence to run from the

date of the publication of the said decision in the Gazette.

(3)

An applicant who feels aggrieved by a decision issued in

accordance with regulation 6(3) may request the Authority to

reconsider its decision by submitting a request in writing to the

Authority clearly stating the grounds for reconsideration. Such request

shall be made not later than fifteen (15) days from the date on which

the Authority’s decision is served upon the application by means of

registered mail. In the case that the applicant is not duly served by

means of registered mail, the said term shall commence to run from the

date of the publication of the said decision in the Gazette. If following

the reconsideration the applicant remains dissatisfied with the

outcome, the applicant shall have the right to appeal the decision

before the Tourism Appeals Board in accordance with sub-regulation

(1).

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(1)

Any processing of personal data conducted by the

Authority for the purposes of performing its tasks under these

regulations shall fully comply with the provisions of Regulation (EU)

2016/679 of the European Parliament and of the Council of 27 April

2016 on the protection of natural persons with regard to the processing

of personal data and on the free movement of such data, and repealing

Directive 95/46/EC (General Data Protection Regulation) and the Data

Protection Act, including the regulations made thereunder and the

fundamental rights and freedoms of the data subjects.

(2)

The Authority acting in its capacity of a controller in

terms of Article 4(7) of Regulation (EU) 2016/679 shall perform the

relevant processing operations which are strictly necessary for the

purposes of these regulations.

(3)

The Authority, whilst taking into account the nature,

scope, context and purposes of processing as well as the risks of

varying likelihood and severity for the rights and freedoms of the data

subjects, shall implement appropriate technical and organisational

measures, in an effective manner and to integrate the necessary

safeguards into the processing, in order to protect the rights of the data

subjects and to ensure a level of security appropriate to the risk.

(4)

For the purposes of ensuring and of being able to

demonstrate that the processing of personal data is performed in

accordance with the provisions of Regulation (EU) 2016/679, the

Authority shall implement the appropriate data protection policies,

which policies shall be periodically reviewed and updated where

necessary.

(5)

The Authority shall ensure that the physical and, or

electronic access to personal data processed for the purposes of these

regulations shall be strictly granted to personnel authorised by it on the

basis of a role-base access control mechanism and subject to

confidentiality and, or professional secrecy obligations, in order to

prevent abuse or unlawful access to, or disclosure of personal data.

(6)

The data protection officer designated by the Authority

in accordance with Article 37(1)(a) of Regulation (EU) 2016/679 shall

be involved and consulted properly and in a timely manner on all

issues in relation to the protection of personal data.

(7)

The Authority may, for the purposes of enforcing these

regulations or any other applicable law, disclose or communicate any

data or information collected by it, provided that such disclosure or

communication is authorised by law.

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ANNEX 1 – GENERAL DESIGN CRITERIA

1. Where the Authority is requested to provide its position

on the prospects of new hotels it shall have regard to the following

criteria

(1)

The request shall be considered once the applicant

submits, together with the required documentation, a business

plan outlining the scope of the proposed development, its

projected benefits, and its consistency with the current National

Tourism Strategy.

(2)

Only applications for new three (3), four (4) or

five (5) star hotel establishments shall be considered.

(3)

Save in the case of heritage buildings

characterised by the property’s distinctive architectural features

and heritage elements, sites shall not be considered eligible if

they have a frontage of less than twenty-five (25) metres or if

they lack sufficient depth to allow for an internal layout that

meets the standards applicable to the proposed category, as

established in Part 3 of Schedule 1 of Annex 5.

(4)

Proposed developments shall demonstrate

alignment with identified market niches and segments as well

as address the issue of seasonality.

(5)

Partnership or affiliation agreements with

internationally recognised hotel brands for purposes of

management and, or branding are encouraged.

(6)

The development of themed hotels, as well as the

incorporation of innovative design and advanced technological

features are also encouraged.

(7)

Applications proposing more than two hundred

(200) guest rooms shall not be considered.

(8)

Only guest rooms that enjoy a satisfactory

external outlook shall be approved.

(9)

The number of guest rooms overlooking internal

courtyards or backyards shall be kept to a minimum. Any such

rooms shall comply with a minimum separation distance of four

(4) metres measured from the bedroom aperture.

(10) Applications proposing development exceeding

the maximum permitted height established in the relevant Local

Plan Height Limitation Maps or Development Briefs shall not

be considered.

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(11) Any

development

intended

to

provide

all-inclusive accommodation shall be strictly prohibited.

(12) Residential units shall not be permitted as part of

the hotel development. Where residential units form part of the

overall site, they shall be clearly delineated and separated from

the hotel premises on all plans submitted to the Authority.

2. Where the Authority is requested to provide its position

on the prospects of an extension to, or redevelopment of a hotel within

the statutory building height limitation, it shall have regard to the

following criteria

(1)

Only applications for hotels that aim to achieve an

upgrade from a two (2)-star to a three (3) star classification

shall be considered, as well as applications concerning existing

three (3) star, four (4) star, or five (5) star hotels with the

objective of maintaining or improving their current

classification.

(2)

A site shall remain eligible where its frontage

measures less than twenty-five (25) metres, provided that all

other standards applicable to the proposed category, as

established in Part 3 of Schedule 1 to Annex 5, are fully

complied with.

(3)

Proposals shall demonstrate alignment with

identified market niches and segments, which address issues of

seasonality.

(4)

Partnership or affiliation agreements with

internationally recognised hotel brands for purposes of

management and, or branding are encouraged.

(5)

The development of themed hotels and the

incorporation of innovative design and advanced technology

are encouraged.

(6)

Applications proposing more than two hundred

(200) guest rooms shall not be considered.

(7)

Only guest rooms that enjoy a satisfactory

external outlook shall be approved.

(8)

The number of guest rooms overlooking internal

courtyards or backyards shall be minimised. Any such rooms

shall maintain a minimum distance of four (4) metres from the

bedroom aperture.

(9)

Applications proposing development exceeding

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the maximum permitted height established in the relevant Local

Plan Height Limitation Maps or Development Briefs shall not

be considered.

(10) Any development intended to provide all-

inclusive accommodation shall be prohibited, unless it consists

of works relating solely to the upgrading of existing operations.

(11) Residential units shall not be permitted as part of

the hotel development. Where residential units form part of the

overall site, they shall be clearly delineated and separated from

the hotel premises on all plans submitted to the Authority.

3. Where the Authority is requested to provide its position

on the prospects of tourist villages, it shall have regard to the

following criteria

(1)

New

development

applications

for

the

establishment of tourist villages shall not be accepted.

(2)

Where the development proposal concerns an

operating tourist village, the request shall be considered once

the applicant submits, together with the required

documentation, a business plan outlining the scope of the

proposal, its projected benefits, and its consistency with the

current National Tourism Strategy.

4. Where the Authority is requested to provide its position

on guest houses, it shall have regard to the following criteria

(1)

New guest houses shall only be permitted in

Urban Conservation Areas, within Scheduled Properties, or in

buildings exhibiting special architectural character, where the

proposed development is primarily focused on the preservation,

enhancement and celebration of the property’s distinctive

architectural features and heritage elements and, or expressly

allowed in the rural policy of the Planning Authority.

(2)

Guest houses shall provide a maximum of twenty

(20) bedrooms, with not more than forty (40) beds in total,

whether established under a new licence application or as an

extension to an existing licensed guest house.

(3)

Incremental additions to the accommodation

capacity of existing guest houses shall not be favourably

considered unless the proposed development demonstrably

results in a final product of high-level added value, in terms of

quality, design, and service offered.

5. Where the Authority is requested to provide its position

on hostels, it shall have regard to the following criteria

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(1)

Any new hostel shall be physically integrated

within a school or other educational institution, forming an

integral part thereof.

(2)

The redevelopment of existing hostels may be

considered, provided the proposal is duly justified and

demonstrates a clear improvement in the quality of

accommodation and services offered.

(3)

New hostels and any extensions to licensed

hostels in residential zones designated by local plans shall

provide a maximum of forty (40) beds in total inclusive of the

existing number of beds. This limit shall not apply in other

zones.

(4)

All new hostels, as well as extensions, upgrades,

or redevelopment of existing hostels, shall provide

accommodation in single rooms, twin rooms, or rooms

containing not more than six (6) beds, each of which shall be

equipped with en-suite or dedicated sanitary facilities.

Dormitory-style rooms of large capacity shall not be permitted.

ANNEX 2 – COLLECTIVE ACCOMMODATION

CATEGORY A: Hotels

1. A person shall not operate a hotel unless a licence has

been duly issued by the Authority in accordance with the provisions of

these regulations.

2. A licence to operate a hotel classified as three star,

including also when such classification constitutes an upgrade from an

existing two (2) star classification, or classified as three (3) star, four

(4) star or five (5) star from inception, subject to compliance with the

standard requirements established in Parts 1 to 3 of the First Schedule

of Annex 5, as applicable, shall only be issued by the Authority upon

the fulfilment of all the following essential criteria

(a)

submission of complete and accurate information

regarding the licensee and designated operator, as applicable;

(b)

a valid development permission;

(c)

certification by an architect that the premises are

in conformity with the approved development planning

permission;

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(d)

certification issued by the relevant competent

authorities confirming compliance, as applicable;

(e)

submission of valid proof of insurance;

(f)

fulfilment of any other requirements as may be

established by the Authority;

(g)

evidence to demonstrate that the Tourism Policy

Compliance Certificate was issued pursuant to an application

submitted to the Authority in accordance with these regulations,

and only after the applicant has fully satisfied all of the

requirements;

(h)

compliance with the classification criteria

established in Part 1 of the First Schedule of Annex 5

Provided that the licensee shall comply with all

the mandatory requirements listed in Part 1 of the First

Schedule of Annex 5 and attain at least the minimum number of

points required for the relevant hotel category

Provided further that the full number of points

indicated in the fifth (5) column of the table in Part 1 shall be

awarded only where a requirement is fully satisfied

Provided further that no points shall be awarded in

respect of requirements that are only partially fulfilled

Provided further that a hotel may be awarded the

designation "Superior" in addition to its basic classification if it

attains the additional threshold of points as specified in Part 1

of the First Schedule of Annex 5;

(i)

compliance with the operational requirements

established in Part 2 of the First Schedule of Annex 5;

(j)

compliance with the hotel spatial requirements

specified in Part 3 of the First Schedule of Annex 5.

3. Any person operating a hotel licence shall ensure that,

within the timeframe as determined by the Authority from the date of

issue of the licence, the property attains Eco Certification, in

accordance with criteria established or recognised by the Authority.

4. A licence for the operation of a hotel shall include the

operation of catering establishments forming part of the same

premises, provided that they are operated by the same management of

the hotel and subject to such conditions as the Authority considers

appropriate.

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CATEGORY B: Tourist villages

1. A person shall not operate a tourist village unless a

licence has been issued by the Authority in accordance with the

requirements established in these regulations.

2. A licence to operate a tourist village shall be issued by

the Authority only upon the satisfaction of all the following essential

criteria

(a)

submission of complete and accurate information

regarding the licensee, and where applicable, the designated

operator;

(b)

a valid development permission;

(c)

certification by an architect that the premises are

in conformity with the approved development planning

permission;

(d)

certification issued by the relevant competent

authorities confirming compliance, as applicable;

(e)

submission of valid proof of insurance;

(f)

fulfilment of any other requirements as may be

expressly established by the Authority;

(g)

evidence to demonstrate that the Tourism Policy

Compliance Certificate was issued pursuant to an application

submitted to the Authority in accordance with these regulations,

and only after the applicant had fully satisfied all of the

requirements;

(h)

compliance with the classification

criteria

established in the Second Schedule of Annex 5.

3. Any person operating a tourist village shall ensure that,

within the timeframe determined by the Authority from the date of

issue of the licence, the property attains Eco Certification, in

accordance with criteria established or recognised by the Authority.

4. A licence for the operation of a tourist village shall

include the operation of catering establishments forming part of the

said premises, provided that they are operated by the same

management of the hotel and subject to such conditions that the

Authority considers appropriate.

TOURISM ACCOMMODATION

CATEGORY C: Guest houses

1. A person shall not operate a guest house unless a license

has been duly issued by the Authority in accordance with the

provisions of these regulations.

2. A licence to operate a guest house shall be issued by the

Authority only upon satisfaction of all the following essential criteria

(a)

submission of complete and accurate information

regarding the licensee, and where applicable, the designated

operator;

(b)

a valid development permission;

(c)

certification by an architect that the premises are

in conformity with the approved development planning

permission;

(d)

certification issued by the relevant competent

authorities confirming compliance, as applicable;

(e)

submission of valid proof of insurance;

(f)

fulfilment of any other requirements as may be

established by the Authority;

(g)

evidence to demonstrate that the Tourism Policy

Compliance Certificate was issued pursuant to an application

submitted to the Authority in accordance with these regulations,

and only after the applicant has fully satisfied all of the

requirements;

(h)

compliance with the classification

criteria

established in Third Schedule of Annex 5.

3. Any person operating a guest house licence shall ensure

that within nine (9) months from the date of issue of the licence, the

property attains Eco Certification in accordance with criteria

established or recognised by the Authority.

4. Where catering establishments are provided and

permitted, they shall be subject to a separate licence in accordance

with the applicable law.

CATEGORY D: Hostels

TOURISM ACCOMMODATION

1. A person shall not operate a hostel unless a licence has

been duly issued by the Authority in accordance with the provisions of

these regulations.

2. A licence to operate a hostel shall be issued by the

Authority only upon the satisfaction of all the following essential

criteria

(a)

submission of complete and accurate information

regarding the licensee, and where applicable, the designated

operator;

(b)

a valid development permission;

(c)

certification by an architect that the premises are

in conformity with the approved development planning

permission;

(d)

certification issued by the relevant competent

authorities confirming compliance, as applicable;

(e)

submission of valid proof of insurance;

(f)

fulfilment of any other requirements as may be

established by the Authority;

(g)

evidence to demonstrate that the Tourism Policy

Compliance Certificate was issued pursuant to an application

submitted to the Authority in accordance with these regulations,

and only after the applicant has fully satisfied all of the

requirements;

(h)

compliance with the classification

criteria

established in the Fourth Schedule of Annex 5.

3. Any person operating a hostel licence shall ensure that

within nine (9) months from the date of issue of the licence, the

property attains Eco Certification, in accordance with criteria

established or recognised by the Authority.

4. Where catering establishments are provided and

permitted, they shall be subject to a separate licence in accordance

with the applicable law.

ANNEX 3 – SPECIAL LABELS

1. The Authority may assign a special label to a hotel,

tourist village, guest house, or other form of tourism accommodation

as determined by the Authority from time to time, where in the opinion

of the Authority such label accurately reflects the unique

characteristics of the establishment, in accordance with the criteria

TOURISM ACCOMMODATION

established in the Fifth Schedule to Annex 5.

2. A licensee who has been assigned a special label shall be

obliged to display and reference the label, in the format and manner

prescribed by the Authority, in all advertising, marketing, and

promotional material related to the establishment.

3. The validity of each special label shall be determined by

the Authority in accordance with the specifications applicable to such

label as established in the Fifth Schedule to Annex 5

Provided that any licensee intending to renew a special

label without interruption shall submit a renewal application to the

Authority not less than two (2) months prior to the expiry of its

validity period.

4. The Authority may withdraw any special label

previously granted if, following an investigation by the Authority, it is

determined that the establishment no longer meets the criteria or

description associated with such label.

ANNEX 4 - RENTED ACCOMMODATION

CATEGORY E: SHORT-LET RENTED ACCOMMODATION

1. A person shall not operate short let rented

accommodation for tourists unless a licence has been duly issued by

the Authority in accordance with the provisions of these regulations.

2. A licence to operate short let rented accommodation

under this category shall be issued by the Authority under the

following types: studio, apartment, house, villa, farmhouse only upon

the applicant’s full satisfaction of all the following essential criteria

(a)

submission of complete and accurate information

regarding the licensee and operator;

(b)

possession of a valid development permission;

(c)

certification that the premises are in conformity

with the approved development planning permission;

(d)

submission of valid proof of insurance covering

also the common parts, where applicable;

(e)

compliance with the classification criteria as

established in the Sixth Schedule to Annex 5;

(f)

the identification of a designated natural person

TOURISM ACCOMMODATION

who shall be available on a twenty-four (24) hour basis to

receive complaints and to address any problems that can arise

in connection with the licensed activity

Provided that the name, surname, and contact

number of the said responsible person shall be kept updated at

all times.

(g)

fulfilment of the following additional conditions

i.

licences shall be issued only to the

proprietor in title of the property, who shall declare

whether the property shall be operated directly, by means

of a sub-contract, or otherwise by third parties

Provided that for the purposes of this

provision, "proprietor in title" means the owner in title

and includes any agent or other person mandated by the

owner to carry out the activity, any lessee, emphyteuta,

or usufructuary, and in the case of a legal person, any

director acting on its behalf;

ii.

upon issuance of the licence, the licensee

shall notify the residential block administrator in writing

if the property forms part of a condominium and submit a

copy of such notification to the Authority;

iii.

properties which, in the reasonable opinion

of the Authority, have not been finished to a high

standard shall not be eligible for consideration;

iv.

occupancy shall be limited to two (2)

persons per bedroom as approved by the Planning

Authority and the total number of occupants, shall not

exceed ten (10) persons per unit unless such unit has an

independent access from a road, in which case the said

ten (10) persons limit shall not apply;

v.

properties or portions thereof located

underground or at basement level shall not be approved if

bedrooms are situated therein;

vi.

all licence applications and renewals shall

be accompanied by a waste collection management plan;

vii.

licences shall not permit individual

bookings exceeding ninety (90) consecutive days;

viii. the Authority may, establish licensing

criteria applicable to specific localities, and may vary

TOURISM ACCOMMODATION

such criteria from one locality to another, where this is

justified by objective considerations including locality

characteristics, environmental factors, or tourism

management needs. Any such criteria and variations

shall form part of these regulations and shall be

published in the Gazette and on the website of the

Authority;

ix.

any additional conditions arising from bye-

laws enacted by the local council of the particular

locality, in accordance with the provisions of the Local

Government Act (Cap. 363.).

3. (1)

Any person found to be operating a short-let

rented accommodation without a valid licence issued by the Authority

shall be disqualified from applying for such a licence for a period of

three (3) years, without prejudice to the application of any other

penalties prescribed by law.

(2)

For the same period of disqualification referred to in sub-

item (1), and running concurrently therewith, the dwelling in respect

of which the unlicensed operation occurred shall be ineligible for the

issue of any short-let rental licence. The Authority shall refuse any

application relating to such dwelling during such period, whether

made by the same person or by any other person.

(3)

The Authority may suspend or withdraw a licence,

whether temporarily or permanently, in the event of breaches of

regulations relating to noise, waste management, health, or other

related criteria, as established by final decisions of a competent court

having res judicata effect, or by enforcement notices issued by other

competent authorities that are no longer subject to appeal or review.

CATEGORY F: RESIDENT HOST ACCOMMODATION

1. A person shall not operate as a resident host

accommodation unless a licence has been duly issued by the Authority

in accordance with the provisions of these regulations.

2. A licence to operate rental accommodation under this

category shall be issued by the Authority only where the applicant has

fully satisfied all of the following essential criteria

(a)

submission of complete and accurate information

regarding the applicant being the resident;

(b)

possession of a valid development permission;

(c)

certification that the premises are in conformity

with the approved development planning permission;

TOURISM ACCOMMODATION

(d)

submission of valid proof of insurance;

(e)

compliance with the classification

criteria

established in the Seventh Schedule of Annex 5;

(f)

fulfilment of the following additional conditions

(i)

the applicant and all members of the

applicant’s household, who reside in the property during

the period in which it is used to accommodate guests,

shall be of good character and deemed fit to

accommodate guests within their residence;

(ii)

the applicant shall submit a valid conduct

certificate issued in accordance with the Conduct

Certificates Ordinance;

(iii) the applicant shall declare that neither he

nor any resident of the applicant’s household has been

sentenced by a competent court for drug-related offences

or of crimes affecting the dignity of persons;

(iv) the applicant shall authorise the Authority

to access the police records of the applicant and any

member of the applicant’s household;and

(v)

the

premises

intended

for

guest

accommodation shall constitute the applicant’s primary

and, or current residence and shall not be already

licensed for use as tourism accommodation.

(g)

the application shall be accompanied by the

following documentation

i.

a detailed description of the rooms

intended for guest accommodation, including dimensions

and the number of beds; and

ii.

a description and dimensions of the

bathrooms to be made available for guest use.

(h)

the number of guest rooms shall not exceed four

(4), and the total number of guests accommodated at any one

time shall not exceed four (4)

(i)

bedrooms shall not be located in basement or

underground levels

Provided that the Authority may approve a lower

number of rooms or beds where, in its opinion, the premises are

not suitable to accommodate the maximum number of guests

TOURISM ACCOMMODATION

concurrently with the members of the household.

(j)

the licensee shall not use any room for guest

accommodation other than those clearly identified in the

approved layout plan submitted with the application;

(k)

where the applicant intends to provide

accommodation to guests registered with a school licensed

under the Education Act or any other educational institution

(i)

the applicant shall submit documented

evidence of a formal allocation agreement with a

licensed school or educational institution;

(ii)

the applicant shall provide an attestation

by the licensed school or educational institution as

possessing a good command of the English language;

and

(iii) a declaration confirming that the

accommodation complies with the applicable standards

shall be jointly signed by the applicant and a

representative of the licensed school or educational

institution.

3. (1)

Travel operators, schools, or other persons

entrusted with the arrangement of guest accommodation shall ensure

that

(a) guests are accommodated only with resident hosts

duly licensed in accordance with these regulations; and

(b) where the guest is following a course of studies,

the resident host is formally contracted with the relevant school

or educational institution.

(2)

Where the resident host accommodates minors, the

licensee shall be bound to exercise a heightened duty of care and shall

(a)

ensure continuous access to the premises for

regulatory or welfare inspections; and

(b)

provide age-appropriate meals and a household

environment conducive to the well-being of minors.

(3)

No representative of a licensed school or educational

institution shall provide false or misleading information to the

Authority regarding the applicant or the property;

(4)

The provisions of Part B, "Non-Academic Services" of

the English Language Teaching Council Regulations shall apply

TOURISM ACCOMMODATION

mutatis mutandis to any person or legal person assigning guests to

resident hosts;

(5)

A licensee who operates under item 1(b) may use the

term "host family" for marketing purposes.

4. (1)

Authorised representatives of licensed schools,

educational institutions, or the Authority may carry out inspections of

the premises of any resident host with whom they are formally

contracted, for the purpose of verifying compliance with applicable

laws and regulations.

(2)

A person holding a resident host licence shall not

obstruct or prevent such authorised representatives from conducting

interviews or random inspections of the premises at reasonable times.

(3)

The Authority may suspend or withdraw a resident host

licence in accordance with article 46 of the Act, and may also in the

case of licences allowing the hosting guests in terms of item 3(1)(b),

act upon recommendations and, or request of the English Language

Teaching Council established under the English Language Teaching

Council Regulations.

ANNEX 5 - SCHEDULES

First Schedule

Part 1

Classification Standards and Criteria for Hotels

Standards and Criteria

The following standards are applicable to all hotel categories.

The letter " M " in the following Schedules denotes that the requirement is Mandatory.

Criteria under a grey bar (Column 4) are interconnected and points are awarded only for a

single criterion.

Area

No.

Criterion

Points

I. General Hotel Info

Cleanliness and hygiene are pre-

Cleanliness /

requisites considered as basic

-

M

M

M

Hygiene

conditions in all categories.

All furniture, furnishings, fittings and

Proper upkeep and

equipment as well as the entire internal

-

M

M

M

maintenance

and external hotel infrastructure are fully

functional and kept in faultless condition.

The overall impression of the hotel is

medium 1 advanced 2

high 3

Overall impression

-

sufficient for requirements.

Ambience – Harmonious/pleasant

atmosphere in public areas

(light, smell, music, colour, etc.)

Services are provided by competent and

-

M

M

M

identifiable staff.

Bilingual staff (front liners)

M

M

Swift identification of the languages

spoken by hotel staff

(via indicators like flag pins, etc.)

Car Park

Private parking directly at the hotel

Drop-off zone for buses directly at the

hotel

1 The overall impression of the hotel in terms of materials meets medium requirements. Furnishing and equipment are

maintained, harmonized and functional.

2 The overall impression of the hotel in terms of materials meets advanced requirements. Furnishing and equipment are

consistent in form and colour and ensure good comfort.

3 The overall impression of the hotel in terms of materials meets high requirements. Furnishing and equipment are consistent in

form and colour, are of high quality and ensure high level of comfort.

4 The overall impression of the hotel in terms materials meets the highest requirements. Furnishing and equipment are consistent

in form and colour, luxurious and ensure the highest level of comfort.

No.

Criterion

Points

Garage

Charging station for electric cars

Dedicated charging station for electric

bicycles or other types of electric

transport vehicles

Secure bicycle storage

Minimum 50% of the rooms with balcony

Miscellaneous

or terrace

Lift 5

M

M

Facilities for disabled

Barrier-free accessibility

Wheelchair or assistance

Barrier-free accessibility

Electronic wheelchair

Barrier-free accessibility

Blind or visually impaired

Barrier-free accessibility

Deaf or hearing impaired

II. Reception and

Designated (designed and signalled)

Reception area

M

M

M

area or desk securing privacy

Separate and designated reception area

or desk securing privacy

Lounge suite 7 in the reception area

M

Lobby 9 with seats and beverage service

M

Reception hall 9 with several seats and

beverage service

24-hour guest assistance available

M

M

M

digitally or by phone

8 hours 8 of physical availability 9 in the

hotel

M

OR 24-hour self-check-in and -out

service

10 hours 10 of physical availability 11 in the

hotel

M

OR

For hotels with more than three floors (incl. ground floor).

According to national regulations.

Criteria 22 to 24 differ in size and sentience interpretation (from small to big, from just a seating corner to a representative

hall).

Core opening hours must be covered and indicated on the website / booking confirmation.

Responsible person is on site and in close walking proximity.

Area

No.

Criterion

Points

8 hours 10 of physical availability 11 in the

hotel,

additionally, 24-hour self-check-in and -

out service

14 hours staffed 10 reception, 24 hours

M

physically available on request

24 hours staffed 12 reception

M

Self-check-in facility/service

Self-check-out facility/service

Valet parking service

M

Doorman

(separate personnel)

Concierge / Guest relation manager

M

(separate personnel)

Bell boy

(separate personnel)

Luggage service on demand

M

M

Luggage service

M

Secure left-luggage service for guests

M

M

M

Business centre

(temporary office incl. computer, printer and

photocopy machine and available staff)

Cleaning of rooms /

Daily room cleaning 11

M

M

M

M

change of laundry

Change of towels on demand

M

M

M

M

Change of bed linen at least once a

M

M

M

M

week 13

Additional change of bed linen on

M

M

demand

Laundry and ironing

Ironing service

M

service

(return within 1 hour)

Laundry and ironing service

M

M

M

(return as agreed; laundry bag provided)

Chemical cleaning / dry cleaning (delivery

before 9 a.m., return as agreed – weekend

excluded, laundry bag provided)

Washing machine

Payment

Cashless payment

M

M

M

M

Responsible person is present in the reception area.

With the option of opting out.

No.

Criterion

Points

Umbrella at the reception or in the room

M

M

Up-to-date media in the room (printed or

digital) 12

Sewing kit on demand

M

M

M

Sewing service

Shoe polishing machine in the hotel or

M

shoe polishing kit on demand

Shoe polishing service

Shuttle or limousine service

Offer of sanitary products on demand

M

M

M

(at least toothbrush, toothpaste, shaving kit, bath /

shower gel)

Personalised welcome on arrival for

every guest with e.g. flowers or a gift

token in the room

Accompanying the guest to the room on

arrival

Turndown service 13 in the evening as an

additional room check

Size of rooms (incl. bathroom) ≥ 14m 2 14

General Room Info

Size of rooms (incl. bathroom) ≥ 18m 2 16

Size of rooms (incl. bathroom) ≥ 22m 2 16

Size of rooms (incl. bathroom) ≥ 30m 2 16

3 per

Number of suites 15

suite,

max. 9

Bed system with a well-kept mattress of

Sleeping comfort

M

at least 13 cm

Flexible bed system with a well-kept

mattress with an overall height of at least

M

M

18 cm

Newspapers, smart TV, tablets etc.

Also called “Second service”. Change of towels, removal of bedspread, emptying of waste paper basket, etc.

If the hotel has a limited number of rooms (max.15 %) that are below this size, the guest must be informed about this fact

before the accommodation contract is made.

No “Junior suites”. Suites consist of at least two separate rooms, one of which is furnished as a bedroom and one as a

living room. The rooms do not need to be connected by a door; an opening is sufficient.

A holiday flat in a dependence, apartments or studios in independent building/s cannot be considered a suite. Suites

must be situated within the hotel building to ensure that guests can fully use the hotel services.

No.

Criterion

Points

Flexible bed system with a well-kept

mattress with an overall height of at least

22 cm

Flexible bed system with a well-kept

mattress with an overall height of at least

25 cm

Single beds with mattresses with min.

Mattress width 16

69.1

width of 0.80m 17

Single beds with mattresses with min.

69.2

width of 0.90m 19

Single beds with mattresses with min.

69.3

width of 1.00m 19

Single beds with mattresses with min.

69.4

width of 1.20m 19

Double beds with mattresses with min.

70.1

width of 1.40m 19

Double beds with mattresses with min.

70.2

width of 1.60m 19

Double beds with mattresses with min.

70.3

width of 1.80m 19

Double beds with mattresses with min.

70.4

width of 2.00m 19

Beds with mattresses with min. length of

Mattress length

71.1

1.90m

Beds with mattresses with min. length of

71.2

2.00m

Beds with mattresses with min. length of

71.3

2.10m

Beds with mattresses with min. length of

71.4

2.20m

Baby cot on demand

M

M

M

Hygienic covers for mattresses 18

Annual laundry of mattress cover and

thorough cleaning of mattresses 19

Allergy-friendly bed linen and bed inlets

available on demand 20

If a hotel has only single rooms or only double rooms, the number of points for the bed width will be doubled.

At the time of booking, the guest must be informed, if there are two single beds in the room instead of a double bed or if

a single bed is booked as a double bed. If the hotel has a limited number of beds (max.15 %) that are below this width,

the guest must be informed about this fact before the accommodation is booked and confirmed.

A "Molleton”- or similar fabric (with elasticated corners) washed in high temperature once a month in combination with a

removable mattress cover washed once a year (if feasible) OR encasings washed once a month are accepted. An

encasing is a cotton or synthetic bedcover that is (chemo-thermally) washable, breathable, free from mites and mite

excrements and open at the bottom side.

This criterion is fulfilled, if there is no residual moisture, mites are exterminated and there is no risk of reoccurrence.

Washing the mattress cover, which is usually removable with a zip, is preferable to any form of vacuuming or steaming.

The mattress core should be professionally washed every five years.

Allergy-friendly should not be confused with allergy-free. Allergic pillows, blankets and bed linen should be supported by

a certificate. The inlays and covers of the bed linen should also be free from feathers and/or down.

No.

Criterion

Points

Well-kept blanket

Additional blanket on demand

Well-kept pillow

Hygienic covers for pillows 21

Annual pillow cleaning 22

Additional usable, non-decorative pillow

on demand

Two usable, non-decorative pillows per

person

Pillow menu with a choice of different

types

Possibility to darken the room

(e.g. curtain)

Possibility to completely darken the

room

(e.g. shutter or blackout curtain)

Sheer curtain/screen/blinds or equivalent

Wake-up service

Adequate clothes storage (open or with

Room equipment

doors) with a sufficient number of

hangers 23

Linen shelves or drawers

Sufficient number of hangers of different

types

Separate coat hook

1 seating facility

1 seating facility per person

1 comfortable seating facility

(upholstered chair/armchair/couch) with

side table/tray 24

1 additional comfortable upholstered

chair or double sofa in double rooms or

suites

Table, desktop, or similar workstation

If encasings are used, they should be breathable and washed once a month.

The annual replacement of pillows is also accepted, provided this is appropriate.

Simple wired hangers do not fulfil this criterion.

One (1) comfortable seating facility is substituting the seating facility for one person (No. 93).

Area

No.

Criterion

Points

Table, desktop, or similar workstation

with an unencumbered working space,

M

M

access to power socket and adequate

lighting 25

Table, desktop, or similar workstation

with an unencumbered min. working

M

space of 0.6 m 2 , access to power socket

and adequate lighting 27

Bedside table/tray

M

M

M

Accessible power socket in the room 27

M

M

M

M

Additional accessible power socket next

to the table/desk or desk top 27

Additional accessible power socket next

M

M

M

to the bed 27

Accessible power outlet in the room (e.g.

USB-A or -C)

Identifiable, permanently useable power

socket (live socket)

Central light switch for the entire room

light

Bedside light switch for the entire room

light

Night light

Adequate room lighting

M

M

M

M

Reading light next to the bed

M

M

M

M

Dressing (Full-length) mirror

M

M

M

Adequate place or rack to put the

M

M

M

luggage/suitcase

Wastepaper basket

M

M

M

Safekeeping facilities

Safekeeping

M

(e.g. at the reception)

Central safe

M

(e.g. at the reception)

Safe in the room

M

Noise control /

Adequate noise protection

air conditioning

(windows)

Sound-absorbing doors or double doors

M

Power sockets must be available and not used by other electrical appliances.

Or a safe in the room (see no. 115).

No.

Criterion

Points

Rooms with centrally adjustable

air conditioning

Rooms with individually adjustable air

M

M

conditioning

Air conditioning in public guest areas

(restaurant, lobby, entrance hall, breakfast room)

Audio or multimedia entertainment 27

Fixed electronic media in the bathroom

TV services with a monitor in a size

appropriate for the room with a remote

M

M

M

function

Additional TV services with a monitor in

suites in a size appropriate for the room

International TV channels available

M

International power adapter plug,

charging station (for multiple electronic

M

M

M

devices) and/or different adapters on

demand

Device for internal and external

Telecommunications

communication on demand with an

M

M

instruction manual (printed or digital) 28

Device for internal and external

communication in the room with a

bilingual instruction manual (printed or

digital)

Wi-Fi internet access in the public areas

M

M

M

and in the rooms

Printing option on demand

M

Guest directory (printed or digital) 29

M

Bilingual guest directory (printed or

M

M

digital)

Regional information material available

(printed or digital)

Writing utensils and notepad

Correspondence folder

Trouser press

Iron or steamer and ironing board on

demand or ironing room

Entertainment options may include radio reception, separate players or streaming services.

The guest must be informed about this offer during check-in; a display, etc. is accepted.

The guest directory includes at least the breakfast time, check-out time, and opening hours of hotel

facilities .

Area

No.

Criterion

Points

Iron and ironing board in the room

Shoehorn in the room

M

M

Door viewer

Additional locking mechanism at the

room’s door

General bathroom

Bathroom/Sanitary facilities ≥ 5m 2 30

info

Bathroom/Sanitary facilities ≥ 7,5m 2 32

100% of the rooms with shower/WC or

M

M

M

M

bathtub/WC

100% of the rooms with shower/WC or

bathtub/WC, and thereof 50% of the

rooms with bathtub and separate shower

cubicle

30% of the rooms with toilet (separate

from bathroom)

30% of the rooms with shower toilet

Shower with a curtain or equivalent

M

M

M

M

separations

Shower with screen or equivalent

separations

Wash hand basin

M

M

M

M

Twin wash hand basin in double rooms

and suites

Washable bathmat

M

M

M

Adequate lighting over the wash hand

M

M

M

M

basin

Permanent or removable anti-slip

appliance in shower and bathtub

Safety grab bar

Mirror

M

M

M

M

Accessible power socket near the mirror

M

M

M

M

Vanity mirror

Adjustable vanity mirror

M

M

If the hotel has a limited number of bathrooms (max. 15%) that are below this size, the guest must be informed about

this fact before the accommodation contract is made.

Area

No.

Criterion

Points

Illuminated vanity mirror

Towel rails or towel hooks

M

M

M

M

Heating option in the bathroom (e.g.

M

heated towel rail)

Storage surface

M

M

Large storage surface

M

M

Toothbrush tumbler or holder

M

M

M

M

Body wash or shower gel

M

M

M

M

Shampoo 31

M

M

M

M

Additional cosmetic and hygiene

M

M

products

Facial tissues

M

M

M

Toilet paper in reserve

M

M

M

M

1 hand towel per person

M

M

M

M

1 bath towel per person

M

M

M

M

Bathrobe on demand

M

Bathrobe

M

Slippers on demand

M

Slippers

M

Hairdryer on demand

Hairdryer

M

M

M

Stool in the bathroom on demand

M

Waste bin

M

M

M

M

IV. Food and

Beverages

Beverages

Beverage offers in the hotel

M

M

M

M

This criterion is considered as fulfilled, if the bath essence or shower gel is suitable as shampoo as well, and this is

indicated (on bottle or dispenser).

No.

Criterion

Points

Beverage offers in the room

M

M

Fridge in the room 32

Minibar

(with drinks and snacks)

Maxi bar or shop with 24-hour self-

service

12 hours beverages via room service 34

24 hours beverages via room service

Electric kettle for tea / coffee together

with accessories in the room

Coffee machine with accessories in the

room

Serviced bar or lounge area 36

M

(open at least 5 days per week)

Serviced bar or lounge area 38

(open 7 days per week)

Breakfast area

M

M

M

Continental breakfast

M

Breakfast buffet or equivalent breakfast

M

menu card 37

Staffed breakfast buffet or equivalent

M

breakfast menu card

Serviced breakfast buffet or equivalent

breakfast menu card

Breakfast menu card via room service

Allergen-friendly products (gluten-free,

M

M

M

lactose-free etc.)

Regional products 39

12 hours food offer via room service 36

M

24 hours food offer via room service

Or Minibar (see no. 184)

Or Maxi bar (see no. 185) or 12 hours beverages via room service (see no. 186).

Hours can be split according to core hours.

Or Minibar (see no. 184) or Maxi bar (see no. 185).

A beverage menu card must be available (printed or digital).

Self-service offer with at least the same selection of products as the continental breakfast, plus an egg or an egg-plate

and cereals.

For a hotel that only serves breakfast (with special label “Bed and Breakfast"), criteria no. 200 and 202 do not apply,

which is why the score to be achieved in each category is reduced by 20 points. A hotel with a “Bed and Breakfast”

special label cannot obtain 5 stars.

A significant share of regional products.

Area

No.

Criterion

Points

each,

40, 41

Restaurant

M

M

M

max.

each,

Restaurant 42 open 7 days per week

max.

V. Event Facilities

Banquet options for at least 50 people 42

Banquet options

Banquet options for at least 100 people 44

Banquet options for at least 250 people 44

Designated co-working spaces / group

Conference rooms

working rooms 43

Conference room(s) of at least 100 m 2 ,

ceiling height of at least 2.75 m 44

Conference service 45

(separate department, dedicated staff)

Daylight in the conference room and the

possibility of darkening the room 47, 46

Individually adjustable air conditioning of

the conference rooms 47

VI. Leisure

Adequate on-site recreational and/or

3 per

leisure facilities (indoor or outdoor) 48 (e.g.

Sport/Recreation

facility,

private garden, tennis court, beach or access to

max. 9

lake, golf course, ski room)

Rental of sports equipment

(e.g. skis, boats, bicycles)

Gym 49 with at least 4 different exercising

machines

(e.g. ergometer, dumb bell, machine for weight

training, treadmill, rowing machine, stair master)

Each of them with a different concept, choice of food and location.

Opening days have to be indicated on the website.

The restaurant area is not included.

A co-working space/ group working room must have appropriate lighting (with artificial light 200lux), appropriate tables

and chairs, WIFI and an adequate number of power outlets.

A conference room must have appropriate lighting (with artificial light 200lux), WIFI, a projector, a projection screen

(appropriate to ceiling height and room size), a coat rack or locker and an adequate number of power sockets.

Acceptance only if criterion no. 208 is fulfilled.

Minimum criterion for every conference room.

Opening periods must be indicated on the website.

Facilities are part of the hotel premises and any charges for their use can be billed to the room.

The gym has a minimum size of 20m 2 .

No.

Criterion

Points

3 per

Massage treatment cabins 51

Spa/Wellness 49, 50

cabin ,

(e.g. full body massage, lymph drainage, Shiatsu,

foot reflexology)

max. 9

Separate relaxation room 52

Whirlpool or equivalent

3 per

sauna

Sauna

type 53 ,

max. 9

Beauty centre with at least 4 different

kinds of treatment

(e.g. facial, manicure, pedicure, peeling and stress

relaxation massage are offered)

Spa 53 with at least 4 different kinds of

treatment

(e.g. bath, Kneipp, hydrotherapy, moor, hammam,

steam bath)

Private spa cabin

Swimming pool (outdoor ) 54 or swimming

M

M

pond 55

Swimming pool (indoor) 56

M

In-house childcare (for children younger

than 3 years) for at least 3 hours on

weekdays by skilled staff

In-house childcare (for children older

than 3 years) for at least 3 hours on

weekdays by skilled staff

Children’s area

(playroom/ playground)

Baby equipment on demand (e.g.

highchair, food warming equipment,

changing mat, baby monitor)

Miscellaneous

Central sanitary facilities for hotel guests

Host/animation programme or organised

leisure and sports activities

VII. Quality and

Online Activities

The spa area has to be directly accessible without having to cross the conference or the restaurant area.

The cabins have a minimum size of 10m2.

The relaxation room has a minimum size of 20m2.

Sauna types: “hot/dry” (e.g. Finnish sauna), “warm/slightly humid” (e.g. Tepidarium), or “warm/heavily humid” (e.g.

steam room).

not applicable to 3-star hotels which were either operating with a licence originally issued by the Hotels and Catering

Establishments Board or approved by the Authority prior to the issuance of a Tourism Compliance Certificate.

A swimming pond is a man-made, standing body of water for swimming or bathing free of chemical water preparation.

The indoor swimming pool is heated and has a minimum size of 40m2. (not applicable to 4-star hotels which were

either operating with a licence originally issued by the Hotels and Catering Establishments Board or approved by the

Authority prior to the issuance of a Tourism Compliance Certificate).

No.

Criterion

Points

Systematic complaint management

Quality Systems

M

M

system 57

Systematic analysis of guest reviews 58

M

Quality controls by mystery guesting 59

Quality management system according

to ISO 9001:2015 or equivalent

Bilingual 60 hotel own website with up-to-

Online Activities

date information including bed sizes and

realistic pictures 61 , location of the hotel

M

M

M

and information on public transport

connections

Mobile responsive website or mobile

application with a direct booking option

Website with guest reviews

Active invitation to departing/checked-

out guests to write a review on a portal

or on the website

Sustainability label / certificate 62 within

the upcoming EU Green Claims

Directive (COM(2023) 166 final)

Indication of the carbon footprint of the

hotel according to the Hotel Carbon

Measurement Initiative (HCMI) 63

VIII. Minimum Points 64

Supplement "Superior" 65

A systematic complaint management system includes a structured complaint process, evaluation, and response.

Active and systematic gathering and evaluation of guest opinions about the quality of the hotel services, analysis of

weaknesses, and identification of areas that require improvement.

For the Mystery guesting to be accepted the following aspects need to be fulfilled at least once during a classification

period: by professional externals upon initiative and on the account of the hotel, analysed and documented. Hidden

(internal) controls e.g. of the hotel chain or cooperation are accepted as equal.

Automatic translation can be accepted.

Pictures have to show at least an exterior view, the public area and a room of each category.

National decision on recognised labels and certificates.

https://sustainablehospitalityalliance.org/resource/hotel-carbon-measurement-initiative/

For a hotel that only serves breakfast (Hotel " Bed and Breakfast " ) the number of points to be reached is lowered by 20

points in each category. A " Bed and Breakfast " hotel cannot obtain 5 stars.

The accreditation " Superior " indicates excellent hotels having acquired considerable points beyond the threshold points

of their category, but which do not comply with the minimum criteria of the next higher category. Such hotels usually offer

a higher degree of service. " Superior " is accessible to all hotels including " Bed and Breakfast " Hotels.

First Schedule

Part 2

Operational Requirements for hotels

Standards and Criteria

The following standards are applicable and mandatory for all hotel categories.

Criterion

The exterior of the hotel, including entrances, outdoor, car park

areas and all areas managed by the hotel, shall be well maintained,

clean, well-lighted and shall not pose any health and safety hazard

to the guests, the employees and the public.

The interior of the hotel, including entrances, reception, public areas,

toilets, rooms furniture, furnishings, linen, towelling and equipment,

shall be well maintained, clean, and shall not pose any health and

safety hazard to the guests, the employees and the public.

Emergency maintenance service to be available, on call, 24 hours a

day.

Brand advertising on furniture, canopies and umbrellas in all areas

of the hotel shall not be allowed. Exceptions may be permitted

where the branding is part of a curated luxury partnership consistent

with aesthetic standards, provided that it does not detract from the

guest experience or the character of the premises.

Rooms price list available at Reception.

Uniformed front office staff with personal identification tag.

Staff in contact with guests to be well-groomed.

Staff shall be trained and skilled to maintain the standards of service

established in these regulations.

Staff are to be provided with training on a regular basis.

Organised display of tours and information on visitor attractions

including brochures.

Organised display of hotel information

First aid box and Automated External Defibrillator (AED) at

Reception.

Emergency medical call system.

Socket adaptors available on request.

Corridors, staircases and other circulation areas to be free from any

obstruction.

Bunk beds are not allowed.

Maximum number of additional beds in standard room is 2, provided

that no more than two of the guests are under the age of 12

Terrace furniture shall include at least 2 chairs and 1 table.

Detailed emergency escape plan clearly displayed in the room.

Information on any charges for services and use of facilities,

including phone and internet, that may be levied to guests shall be

clearly shown in the room.

"Do not disturb" signs or similar.

Complimentary mineral water on arrival in room.

Cooking facilities with at least two fire rings or heating elements.

Forced ventilation or extraction close to the cooking area.

Oven and microwave.

Fridge with freezer.

Washbasin.

Adequate quantity of necessary cutlery, crockery and glassware.

Adequate quantity of necessary cooking utensils including can, wine

and bottle openers.

Coffee or tea pot or machine.

Bread toaster.

Gas detection system if cooking facilities are run on gas.

Smoke detection system.

Natural light and ventilation in room.

1 dining table.

Chairs (1 per person).

2 armchairs or sofa.

Heating system.

Air conditioning with individual control available at all times.

Possibility to darken the room.

Black-out curtains.

Cutlery, crockery and glassware shall be in good condition and

adequate to serve the maximum number of diners capable of being

seated in the dining area.

Guest greeting and shown to table, presentation of menu to guest in

4- and 5-star hotels.

Cleaning products to be stored separately from food.

Kitchen to be kept clean, organised and in a good state.

Kitchen equipment to be kept in good functioning order.

Non-slip kitchen floor.

Extraction chamber in good and clean condition.

First Aid box adequately equipped.

All kitchen staff with uniform and head cap.

Dry products shall be stored in a ventilated area with natural or

mechanical ventilation.

Facilities to be in a good state and properly maintained.

Pool opening hours on display.

When pool is not attended by a responsible person, the telephone

number and location of the immediate contact person shall be

prominently displayed in the pool area.

Guests using the pool to be provided with adequate towelling in 4-

and 5-star hotels.

Brand advertising on furniture, canopies and umbrellas in the sun or

pool terrace shall not be allowed. Exceptions may be permitted

where the branding is part of a curated luxury partnership consistent

with aesthetic standards, provided that it does not detract from the

guest experience or the character of the premises.

Facilitated swimming pool access with ladders or stairs.

Depth markings clearly visible.

Diving prohibition signs prominently displayed where water depth is

less than 150cm.

Life-ring buoyancy aids complete with rope, clearly visible, on-site

and accessible.

Flooring around the pool is of non-slip material.

Swimming pool/s and other facilities to be in a good state.

Waste shall be managed in accordance with Waste Regulations

(S.L. 549.63) prioritizing waste prevention and recycling.

Segregation of waste at source is to be encouraged, coupled with

proper signage and information. There shall be proper waste

collection contracts in place with waste collectors registered with the

Environment and Resources Authority.

First Schedule – Part 3

Spatial Requirements for Hotels

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Column A is applicable to new developments, re-developments, extensions or

upgrading of hotels whose application for a Tourism P o l i c y Compliance Certificate

was approved by the Authority after the commencement of the Tourism

Accommodation Establishments Regulations (S.L. 409.04) unless otherwise stated in

the specific criteria.

Column B is applicable to hotels which were either operating with a licence or

approved

by the Authority prior to the commencement of the Tourism

Accommodation Establishments Regulations (S.L. 409.04) .

Spatial Requirements for Hotels

A

A

A

A

B

B

B

2*

3*

4*

5*

2*

3*

4*

Exterior or façade

The exterior of the hotel, including entrances,

M

M

M

M

M

M

M

outdoor and car park areas, shall be well designed

and planned, well-lighted and shall not pose any

health and safety hazard to the guests, the

employees and the public.

The hotel shall have its own, adequately planned,

M

M

M

M

M

M

M

independent entrance.

A service entrance, suitably located for the

M

M

M

M

M

reception of goods and waste management, shall

be available separate from the guest entrance.

Site Layout

Minimum site frontage of hotel in Development

NA

Zone expressed in metres and with sufficient

depth to allow for a proper layout of a hotel

reflecting the classification proposed. (Corner

plots are to be measured on one side.) (This

criterion is applicable to applications submitted

after the coming into force of these regulations.)

2.2

Proportion of building footprint to site area of

NA

hotel in an Outside Development Zone expressed

as a percentage. (Allowable variation not to

exceed 5%.)

2.3

Site area per room of hotel in an Outside

NA

Development Zone expressed in square metres.

(Allowable variation not to exceed 5%.)

3.0

Landscaping

3.1

Hotels should offer as much landscaped areas as

NA

M

M

M

possible, particularly in entrances, internal

courtyards and backyards.

3.2

Proportion by percentage of site area of hotel in

NA

Outside Development Zone required to be

landscaped. Allowable variation not to exceed

10%.

4.0

Corridors, staircases and other public areas

4.1

Approximate corridor width in metres.

NA

1.5

1.6

1.8

4.2

Provision of lifts for properties having more than

NA

M

M

M

one floor.

4.3

Provision of service lift.

NA

M

M

5.0

Guest bedroom

5.1

The guest bedroom should be designed to provide

NA

M

M

M

quality and comfort, including adequate size,

lighting, view, furniture, sound proofing,

temperature, etc.

5.1.1

Room area is measured as the net floor area of the

NA

M

M

M

rooms forming part of the unit including the

corridor and bathroom but excluding wall

thicknesses, service shafts and terraces, if

provided.

5.2

Minimum unit floor areas for hotels that are

either

(i)

Resort-type Hotels and/or

(ii)

Fully detached and/or

(iii)

Located within hotel grounds with

landscaped areas, pools and other

facilities and/or

(iv)

Hotels in Outside Development

Zone.

5.2.1

Standard double room of built hotel expressed in

square metres. (Allowable variation for 3- and 4-

star is 5% and for 5-star is 10%)

5.2.2

Suite for 2 persons in hotel expressed in square

metres. (Allowable variation for 3- and 4-star is

5% and for 5-star is 10%)

5.2.3

Self-catering units (apartments) for 2 persons in

hotel expressed in square metres. (Allowable

variation for 3- and 4-star is 5% and for 5-star is

10%)

5.2.4

Standard single room expressed in square metres.

5.3

Minimum unit floor areas for hotels that are City-

type Hotels that are not fully-detached and built

within an urban setting and do not qualify under

any type of hotel in sub-item 5.2 or in the case of

extensions in hotels which were operating with a

licence and where structural limitations do not

permit the room-sizes mentioned in sub-item

5.2.1.

5.3.1

Standard double room of built hotel expressed in

NA

square metres. (Allowable variation for 3- and 4-

star is 5% and for 5-star is 10%)

5.3.2

Suite for 2 persons in hotel expressed in square

NA

metres. (Allowable variation for 3- and 4-star is

5% and for 5-star is 10%)

5.3.3

Self-catering units (apartments) for 2 persons in

NA

hotel expressed in square metres. (Allowable

variation for 3- and 4-star is 5% and for 5-star is

10%)

5.4

Availability of suites

NA

M

5.5

Additional persons in units (standard bedrooms,

suites and self-catering units)

5.5.1

Maximum number of persons in one room

NA

5.5.2

Additional size of bedroom for each added person

NA

in all cases, expressed in square metres.

5.5.3

If a total of more than 6 persons are

NA

M

M

M

accommodated, an additional bathroom shall also

be provided.

5.6

Minimum internal clear room width of 2 person

NA

3.25

3.25

3.25

unit and above, expressed in metres. (Allowable

variation 5%)

5.7

Visual outlook from accommodation units

5.7.1

Rooms with open views in a hotel within the

NA

Development Zone, expressed as a percentage of

total number of units. (Allowable variation 5%)

5.7.2

Rooms with open views in a hotel within the

NA

Outside Development Zone, expressed as a

percentage of total number of units. (Allowable

variation 5%)

5.7.3

Rooms shall not be located in basement levels or

NA

M

M

M

overlook internal service shafts. Internal rooms

overlooking internal courtyards and backyards

should have at least 4 metres clear in front of the

aperture of the room and adequate width.

6.0

Swimming Pools, Areas and Sun Terraces

6.1

Provision of outdoor pool and sun terrace, unless

NA

M

M

M

otherwise exempted by a special label.

6.2

Total water area of outdoor swimming pool shall

NA

M

M

M

be at least 0.6 square metres per hotel room or 35

square metres, whichever is the highest.

6.3

Sun terrace with at least a seating capacity of

M

M

approximately 10% in relation to the number of

bedrooms.

6.4

Sun terrace with at least a seating capacity of

NA

M

M

M

approximately 50% in relation to the number of

bedrooms.

6.5

Provision of indoor pool and deck unless

NA

M

M

otherwise exempted by a special label

7.0

Other Amenities

7.1

Hotel shall have a properly designed reception

NA

M

M

M

area with seating area, lounge and, or lobby in

accordance with Part 1 of the First Schedule of

Annex 5.

7.2

Serviced bar or lounge area in accordance with

NA

M

M

Part 1 of the First Schedule of Annex 5.

7.3

Breakfast area

NA

M

M

M

7.4

Restaurant, unless otherwise exempted by a

NA

M

M

M

Special Label

7.5

Event Facilities – Meetings, Incentives,

Conferences and Events (MICE)

7.5.1

Multi-purpose room, expressed in square metres.

M

M

7.5.2

Multi-purpose room, expressed in square metres

(a)

Hotels with maximum of 50 rooms

NA

(b)

Hotels with 51 - 200 rooms

NA

(c)

Hotels with 201 or more rooms

NA

7.6

Examples of other facilities: Conference facilities,

designated co-working spaces, business centre,

recreational facilities, gym, spa or wellness centre,

library, family play areas, etc.

Second Schedule

Tourist Village Standards

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Criterion

GENERAL REQUIREMENTS

It conforms with the standard requirements for Hotels as laid down

in the Parts 1, 2 and 3 of the First Schedule of Annex 5 and subject

to additional standards as established under this Schedule.

It is sited within a single and defined parcel of land and does not

exceed a building height of three floors.

Premises is fully detached from any other building.

Premises offers sport, recreation and other outdoor facilities.

ADDITIONAL REQUIREMENTS

Open-air swimming pool of at least 25m x 10m in surface

measurement taking into consideration Pool Standards in Part 2 of

the First Schedule of Annex 5.

Mini market.

Recreational day and night programmes.

Two outdoor sports installations

Open-air children playground

Third Schedule

Guest House Standards

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Criterion

PUBLIC AREAS

Reception or Lounge Area

The Guest House shall have a Reception or Lounge area with

seating, the size of which shall be proportionate with the size of the

establishment.

Reception or Lounge area to be supplied with a desk or counter to

service guests.

Reception or Lounge area with seating and information display

facilities.

Receptionist or responsible person on duty able to speak English

and to attend to guest needs.

Responsible person on site available at least from 07:00 to 19:00

hour daily.

Responsible person accessible by phone or online directly with

immediate access during all hours.

Prominent display in Reception or Lounge area of reception

opening times and name and availability of responsible person on

site.

Prominent display in Reception or Lounge area of 24-hour contact

phone number or online service and name of responsible person.

Prominent display in Reception or Lounge area of 24-hour

emergency contact numbers for ambulance, fire, police and

medical practitioner.

Prominent display in Reception or Lounge area of location and

availability of adequately equipped First Aid box.

Criterion

Prominent display of price lists for rooms and services available at

reception or online.

Facility to make external calls.

Local information on the destination and visitor attractions

available.

Corridors, passages, staircases and other common areas

Prominent display of directional signage to emergency exits, fire

hydrants, First Aid box, bedroom, lifts, reception and other

facilities.

Effective ventilation system: natural or mechanical.

Corridors and staircases to be free of any obstruction impeding

rapid easy emergency access or exit.

Corridor width to be not less than 1.2m.

Appropriate lighting in all areas.

Standard 1.2.6 is applicable to Guest Houses which were licensed

after the coming into force of these regulations.

Passenger lift shall be provided for premises that are higher than

two floors (Ground and First Floor) provided that the Authority may

exempt such requirement upon being provided reasonable and justifiable

grounds due to heritage constraints.

General

Safe deposit system available at reception or room.

Luggage keeping service.

Adequately equipped First aid box.

Staff to be properly dressed, clean and well-mannered at all times.

Availability of cashless payment.

Criterion

Public Toilet Facilities

A toilet in the public area shall be provided with a water closet, that

is appropriately ventilated and with an anteroom that is also

appropriately ventilated, if so, required by the Development

Planning (Health and Sanitary) Regulations (S.L. 552.22)

Wash hand basin with a continuous supply of cold and warm water.

Soap Dispenser.

Automatic hand dryer or disposable paper towels.

Mirror with suitable lighting.

Each water closet with an effective system of lighting and of

natural or mechanical ventilation.

Sanitary bin with lid in female toilets.

Toilet brush for each water closet.

Toilet roll holder with toilet paper and additional toilet paper roll.

Breakfast Area

There shall be a Breakfast Room or Area that is appropriately

sized.

There shall be a kitchen or preparation area available to service the

Breakfast Area.

There shall be a proper storage area available to service the kitchen

and Breakfast Area.

There shall be Toilet facilities for guests using the Breakfast Area

but not necessarily in the same area. Toilets in Public Area shall

suffice.

The breakfast service, available on a daily basis, shall at least

include the following items - selection of cold and hot beverages,

one bread product, one bakery product, a selection of cereals and a

selection of jams, marmalades and other spreads.

Criterion

Cutlery, crockery, glassware, linen and equipment shall be

adequate to serve the maximum number of guests capable of being

seated in the breakfast area and shall be clean and in good

condition.

All common facilities shall be kept clean, organised and in a good

state of hygiene. The kitchen equipment is to be in good

functioning order.

GUEST BEDROOM

Room Spatial Standards

Standards 2.1.1 to 2.1.4 are applicable to Guest Houses which

were licensed between 2013 and the coming into force of these

regulations.

Minimum floor area of a bedroom for 1 person shall not be less

than 9 square metres - not including the bathroom if provided.

Minimum floor area of a bedroom for 2 persons shall not be less

than 13 square metres - not including the bathroom if provided.

Additional floor area of 4 square metres of bedroom for each

additional person in single bed.

Minimum internal room width shall not be less than 3.25 metres.

Standards 2.1.5 to 2.1.9 are applicable to Guest Houses which

were licensed after the coming into force of these regulations.

Minimum floor area of a bedroom with en-suite bathroom for 1

person shall not be less than 13 square metres.

Minimum floor area of a bedroom with en-suite bathroom for 2

persons shall not be less than 17 square metres.

Additional floor area of 4 square metres of bedroom for each

additional person.

Additional floor area of 5 square metres of bedroom if any kitchen

facilities, in addition to tea or coffee facilities, are provided.

Minimum internal room width shall not be less than 3.25 metres.

Criterion

General

All rooms shall have a separate and independent entrance.

All guestrooms shall be clearly numbered or named.

There shall be no bedrooms located underground, below street

level or in a basement.

Window or balcony allowing natural light and ventilation in room

and ensuring adequate outlook, excluding internal service shafts,

and requiring at least 3m distance from the aperture and adequate

width.

Notwithstanding the room sizes, there shall be sufficient space to

allow persons staying in room a good degree of comfort.

Bunk beds are not allowed.

Maximum number of persons allowed per room, taking into

consideration the minimum room sizes: 4

Additional beds or sofa beds are not allowed anywhere in the room.

Bed

Minimum bed size: 90cm x 190cm for single; 140cm x 190cm for

double.

Bed linen: 2 sheets and blanket with cover, or sheet and quilt with

case cover, pillowcase.

One pillow per person.

Additional pillow per person on request.

Extra blanket/quilt per person on request.

Bed sheets changed at least once a week or on guest’s request or on

guest checkout.

Daily room cleaning with option to opt-out.

Criterion

Daily change of towels on demand.

Furniture and Comfort

If any kitchen facilities provided, in addition to tea or coffee

facilities, a small dining table with sufficient chairs, cutlery and

crockery to occupants in the room are to be provided. (Note

additional area required)

Blackout curtain, or similar, completely excluding natural or

external light.

1 dressing table and one chair or armchair.

At least one bedside table for every person with electrical socket.

1 wastepaper basket.

1 full length mirror.

Adequate clothes storage (open or with doors) with a sufficient

number of hangers (at least 5 per person)

Effective heating system and fan ventilation system.

Rooms with individually adjustable air-conditioning systems.

Individual bedside reading light.

Additional services

Facility to make internal and external calls from the bedroom.

Directory of house services including instructions for obtaining

emergency assistance.

Wake-up call service or alarm clock available.

" Do not disturb " sign or similar.

Emergency exit plan clearly displayed in room.

Criterion

BATHROOM FACILITIES

General

Standards 3.1.1 to 3.1.3 are applicable to Guest Houses which

were licensed prior to the coming into force of these regulations.

1 bath or shower for a maximum of 6 persons.

1 water closet for a maximum of 6 persons.

Wash-hand basin supplied with liquid soap for a maximum of 6

persons.

Standard 3.1.4 is applicable to Guest Houses licensed after the

coming into force of these regulations.

Bathroom (bath/shower, water closet and wash hand basin) in each

bedroom.

Continuous supply of cold and hot water.

Toilet roll holder with toilet paper and additional toilet paper roll.

Toilet brush for each water closet.

Sanitary bin for each water closet.

Effective system of lighting and of natural or mechanical

ventilation.

Bath or Shower

Bath or Shower

Continuous supply of cold and warm water.

Bath or shower facilities with curtain or similar.

Bath or shower wall and floor covered with impervious material.

Towels hanger and floor mat per bath or shower room or cubicle.

Criterion

Shelving or facility for holding toiletries per bath or shower room

or cubicle or wash-hand basin.

1 clothes hook per bath or shower room or cubicle.

Mirror over and per wash-hand basin.

Hairdryer available in room.

Effective system of lighting and of natural or mechanical

ventilation.

MAINTENANCE AND CLEANING

Good state of the façade, exterior and interior walls, floors and

ceiling.

Good state and proper lighting of the façade and of other grounds

managed by the operator.

Good state of furniture, soft furnishings, apertures, linen and

towelling.

Installations, fittings, ventilation, air-conditioning system and other

equipment in good operating conditions.

All light sockets and other electrical installations to be properly

maintained and functional.

Maintenance service to be provided 12 hours a day.

Rooms, bathrooms, toilets, public and service areas, corridors and

passageways are to be kept clean at all times.

Waste shall be managed in accordance with Waste Regulations

(S.L.549.63) prioritizing waste prevention and recycling.

Segregation of waste at source is to be encouraged, coupled with

proper signage and information. There shall be proper waste

collection contracts in place with waste collectors registered with the

Environment and Resources Authority.

MISCELLANEOUS

Criterion

The guest house shall be under the regular supervision of a person

capable of operating the premises to the standards established in

these regulations.

The provision of restaurant, cafeteria, bar or similar catering

facilities is not compulsory and, if provided, shall be subject to a

separate licence as provided for in the Catering Establishments

Regulations – (S.L.409.15)

If facilities or services, not obligatory under this Schedule are

available or provided, they are to be of good standard and well

maintained.

Brand advertising on furniture, canopies and umbrellas in all areas

of the hotel shall not be allowed. Exceptions may be permitted where

the branding is part of a curated luxury partnership consistent with

aesthetic standards, provided that it does not detract from the guest

experience or the character of the premises.

Fourth Schedule

Hostel Standards

Standards and Criteria

The letter " M " next to each standard or criteria denotes that it is mandatory.

Criterion

PUBLIC AREAS

Reception or Lounge Area

The Hostel shall have a Reception or Lounge area with seating, the

size of which shall be commensurate with the size of the

establishment.

Reception or Lounge area to be supplied with a desk or counter to

service guests.

Reception or Lounge area with seating and information display

facilities.

Receptionist or responsible person on duty able to speak English and

to attend to guest needs.

Responsible person on site available at least for six hours daily.

Responsible person accessible by phone or online directly with

immediate access during all hours.

Prominent display in Reception or Lounge area of reception opening

times and name and availability of responsible person on site.

Prominent display in Reception or Lounge area of 24-hour contact

phone number or online service and name of responsible person.

Prominent display in Reception or Lounge area of 24-hour

emergency contact numbers for ambulance, fire, police and medical

practitioner.

Prominent display in Reception or Lounge area of location and

availability of adequately equipped First Aid box.

Prominent display of price lists for rooms and services available at

reception or online.

Criterion

Facility to make external calls

Local information on the destination and visitor attractions available.

Corridors, passages, staircases and other common areas.

Prominent display of directional signage to emergency exits, fire

hydrants, First Aid box, bedroom, lifts, reception and other facilities.

Effective ventilation system: natural or mechanical.

Corridors and staircases to be free of any obstruction impeding rapid

easy emergency access or exit.

Corridor width to be not less than 1.2m.

Appropriate lighting in all areas.

Standard 1.2.6 is applicable to Hostels which were licensed after the

coming into force of these regulations.

Passenger lift shall be provided for premises that are higher than two

floors (Ground and First Floor) provided that the Authority may exempt

such requirement upon being provided reasonable and justifiable grounds

due to heritage constraints.

General

Safe deposit system available at reception or room.

Luggage keeping service.

Adequately equipped First Aid box.

Staff to be properly dressed, clean and well-mannered at all times.

Availability of cashless payment.

Public Toilet Facilities

Criterion

A toilet in the public area shall be provided with a water closet, that

is appropriately ventilated and with an anteroom that is also

appropriately ventilated, if so, required by the Development

Planning (Health and Sanitary) Regulations (S.L. 552.22.).

Wash hand basin with a continuous supply of cold and warm water.

Soap dispenser.

Automatic hand dryer or disposable paper towels

Mirror with suitable lighting.

Each water closet with an effective system of lighting and of natural

or mechanical ventilation.

Sanitary bin with lid in female toilets.

Toilet brush for each water closet.

Toilet roll holder with toilet paper and additional toilet paper roll.

Common Facilities

There shall be a common lounge or relaxing area for use by guests.

There shall be a common kitchen and dining facilities for guests to

store, prepare and consume hot and cold meals and wash up.

Common kitchen and dining facilities shall include food and

beverage storage spaces, refrigeration, cooking or heating rings,

oven or microwave, kitchen sink with continuous supply of cold and

warm water, crockery and cooking utensils, cutlery, area with dining

table or dining tops and seating. Facilities for washing up shall also

be provided.

The following minimum breakfast items shall be made available in

the kitchen for guests: tea, coffee, milk, sugar, bread, butter and jam.

All common facilities shall be kept clean, organised and in a good

state of hygiene. The kitchen equipment is to be in good functioning

order.

Criterion

HOSTEL BEDROOM

Room Spatial Standards

Standards 2.1.1 to 2.1.4 are applicable to hostels which were

licensed by the Authority with effect from 1st January 2012

Minimum floor area of a bedroom for one person shall not be less

than 7 square metres - not including the bathroom, if provided.

Additional floor area of 3 square metres of bedroom for each

additional person in single bed.

Additional floor area of 2 square metres of bedroom for each

additional person in bunk bed.

Minimum internal room width shall not be less than 3.25 metres.

General

All rooms shall have a separate and independent entrance.

All guestrooms shall be clearly numbered or named.

There shall be no bedrooms located underground, below street level

or in a basement.

Window or balcony allowing natural light and ventilation in room

and ensuring adequate outlook, excluding internal service shafts, and

requiring at least 3m distance from the aperture and with adequate

width.

Standard 2.2.5 is applicable to hostels which were licensed after the

coming into force of these regulations.

Notwithstanding the room sizes, the maximum number of persons

allowed per room, taking into consideration the minimum room sizes

shall not exceed 6.

Notwithstanding the room sizes, there shall be sufficient space to

allow persons staying in room a good degree of comfort.

Criterion

Bed

Minimum bed size: 80 cm x 190cm for single; 135cm x 190cm for

double.

Bed linen: 2 sheets and blanket with cover, or sheet and quilt with

case cover, pillowcase.

1 pillow per person.

Additional pillow per person on request.

Extra blanket per person on request.

Bed linen changed at least once a week or on guest's request or on

guest checkout.

Daily room cleaning with option to opt-out.

Daily change of towels on demand.

Furniture and Comfort

There shall be no kitchen facilities, except for tea or coffee making,

directly located in the bedroom.

Blackout curtain, or similar, completely excluding natural or

external light.

1 table or similar surface.

At least one bedside table, surface or lockable container for personal

effects for every person with electrical socket.

1 wastepaper basket.

1 full length mirror.

Cupboard or locker of approximate size 900mm (h) x 450mm (w) x

600mm (d) per person. Cupboard lockable in shared

accommodation.

Effective heating system and fan ventilation system.

Criterion

Rooms with individually adjustable air-conditioning systems.

Individual bedside reading light.

Additional services

Facility to make internal and external calls, not necessarily from

bedroom.

Directory of house services including instructions for obtaining

emergency assistance.

Emergency exit plan clearly displayed in room.

BATHROOM FACILITIES

General

Standards 3.1.1 to 3.1.3 are applicable to Hostels which were

licensed prior to the coming into force of these regulations.

1 bath or shower for a maximum of 8 persons.

1 water closet for a maximum of 8 persons.

Wash-hand basin supplied with liquid soap for a maximum of 8

persons.

Standard 3.1.4 is applicable to Hostels licensed after the coming into

force of these regulations.

Bathroom facilities (bath or shower, water closet and wash hand

basin) for each bedroom (en-suite or dedicated on same floor).

Continuous supply of cold and hot water.

Toilet roll holder with toilet paper and additional toilet paper roll.

Toilet brush for each water closet.

Sanitary bin with lid to each water closet.

Effective system of lighting and of natural or mechanical ventilation.

Criterion

Bath or Shower

Bath or Shower

Continuous supply of cold and warm water.

Bath or shower facilities with curtain or similar.

Bath or shower wall and floor covered with impervious material.

Towels hanger per bath or shower room or cubicle.

Shelving or facility for holding toiletries per bath or shower room

or cubicle or wash-hand basin.

1 clothes hook per bath or shower room or cubicle.

Mirror over and per wash-hand basin.

Effective system of lighting and of natural or mechanical

ventilation.

MAINTENANCE AND CLEANING

Good state of the façade, exterior and interior walls, floors and

ceiling.

Good state and proper lighting of the façade and of other grounds

managed by the hostel operator.

Good state of furniture, soft furnishings, apertures, linen and

towelling.

Installations, fittings, ventilation, air-conditioning system and other

equipment in good operating conditions.

All light sockets and other electrical installations to be properly

maintained and functional.

Maintenance service to be provided 12 hours a day.

Rooms, bathrooms, toilets, public and service areas, corridors and

passageways are to be kept clean at all times.

Criterion

Waste shall be managed in accordance with Waste Regulations (S.L.

549.63.) prioritizing waste prevention and recycling. Segregation of

waste at source is to be encouraged, coupled with proper signage and

information. There shall be proper waste collection contracts in place

with waste collectors registered with the Environment and Resources

Authority.

MISCELLANEOUS

The hostel shall be under the regular supervision of a person

capable of operating the premises to the standards established in

these regulations.

The provision of restaurant, cafeteria, bar or similar catering

facilities is not compulsory and, if provided, shall be subject to a

separate licence as provided for in the Catering Establishments

Regulations. (S.L. 409.15.).

If facilities or services, not obligatory under this Schedule are

available or provided, they are to be of good standard and well

maintained.

Brand advertising on furniture, canopies and umbrellas in all areas

of the hotel shall not be allowed. Exceptions may be permitted

where the branding is part of a curated luxury partnership

consistent with aesthetic standards, provided that it does not detract

from the guest experience or the character of the premises.

Fifth Schedule

Special Labels

Reference

Category

Special Labels – Contents Table

SL-01

Bed and Breakfast Label

SL-02

Heritage Label

SL-03

Diffuso Label

SL-04

Agro-Tourism Label

SL-05

Spa & Wellness Label

SL-06

Boutique & Luxury Boutique Label

Part A

SL-01

Bed and Breakfast Label

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Bed and Breakfast Label

1.0

Applicability and Eligibility

1.1

This label is applicable to the following categories licensed by the

Authority

3-star and 4-star hotel

This label is not applicable to resort-type hotels that are free-standing,

fully detached and located within hotel grounds with landscaped

areas, pools and other facilities and may be located close to the coast

and, or in Outside Development Zone.

Criteria

A Bed and Breakfast label is assigned under the condition that a

breakfast room is available within the hotel and breakfast services are

offered to the hotel’s guests.

Exemptions

The premises shall conform with the requirements of a hotel of its

class as stipulated in these regulations, and shall have the following

exemptions

The premises shall conform with the requirements of a 3- or 4-star

hotel, as the case may be, in accordance with the First Schedule of

Annex 5, provided that a 3 star hotel is exempt from providing a

restaurant, restaurant services and of a swimming pool, while a 4-star

hotel is exempt from providing a restaurant and restaurant services

but has to provide both an external and indoor swimming pool.

Promotion

The licensee and, or operator of a hotel with a Bed and Breakfast

label shall ensure that the hotel is promoted only as a " 3-star Bed and

Breakfast " or a " 4-star Bed and Breakfast " hotel.

Validity

This label shall be valid for an indeterminate period unless the

licensee, or operator applies for its withdrawal.

Part B

SL-02

Heritage Label

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Heritage Label

Applicability and Eligibility

This label is applicable to the following categories licensed by

the Authority

3-star to 5-star Hotel

Guest house

This label is not applicable to resort type hotels that are free-

standing, fully detached and located within hotel grounds with

landscaped areas, pools and other facilities and may be located

close to the coast and, or in Outside Development Zone.

Criteria

The premises shall be sited in a building having heritage or

historical significance as authenticated in writing by a competent

person with a minimum qualification of MQF Level 7 in the

subject of architectural history or similar or an appointed person

by the Superintendent of Cultural Heritage.

It shall be the sole discretion of the Authority, following

consultation with competent authorities or persons, to decide

whether the building merits a heritage label.

The Authority may refuse a building from being assigned a

" Heritage " label if, notwithstanding its location or it is having

heritage or historical significance, its internal or external features

have been changed or altered to an extent which, in the opinion of

the Authority, have changed significantly the character of the

building.

Exemptions

The premises shall conform with the requirements of a tourism

accommodation establishment of its class as stipulated in these

regulations, and shall have the following exemptions

The premises shall conform with the requirements of its category

and class as per the First or Third Schedule of Annex 5, as the case

may be. Provided that a hotel is exempt from Part 3 of the First

Schedule of Annex 5, with the exception of Criterion 1.0 of the

same Schedule. Provided further that in the case of hotels, room

sizes shall not be less than twenty per cent (20%) than those

established in the same criteria.

Guest Houses eligible for heritage label shall be exempted from

the maximum 20 room limit as per Annex 1, but in any case, the

maximum number of rooms shall not exceed 30 rooms in total.

Promotion

The licensee and, or operator of a hotel with a Heritage label shall

ensure that the hotel is promoted only as a " 3-star Heritage Hotel

" , a " 4-star Heritage Hotel " or a " 5-star Heritage Hotel " or a

" Heritage Guest House " , as applicable.

An appropriate plaque, showing the heritage/historical

significance of the premises, shall be properly displayed in the

hotel lobby or reception.

Validity

This label shall be valid for an indeterminate period, unless the

Authority deems that the building has been altered to the extent

that the criteria in Section 2 are no longer satisfied.

Part C

SL-03

Diffuso Label

Standards and Criteria

The letter " M " next to each standard, or criteria denotes that it is mandatory.

Diffuso Label

Applicability and Eligibility

This label is applicable to the following categories licensed by the

Authority

3-star to 5-star Hotel especially if with Heritage Label

Guest House

This label is not applicable to resort type hotels that are free standing,

fully detached and located within hotel grounds with landscaped

areas, pools and other facilities and may be located close to the coast

and, or in Outside Development Zone.

Criteria

The Diffuso hotel or guest house is a collective accommodation

establishment that is not located in a single block or defined parcel of

land but converted out of various buildings located in one Urban

Conservation Area within close proximity of the main building where

the main facilities, including reception services shall be provided.

All buildings forming part of the premises, including the

accommodation units, are located in the same Urban Conservation

Area, as indicated by the competent authority for Planning.

Age, heritage or historic significance, if applicable, of the building/s

which are to form part of the premises are to be certified accordingly

by a competent person with a minimum qualification of MQF Level

7 in the subject of architectural history or similar.

One of the buildings forming part of the premises is identified as the

main central building of the premises. The main central building shall

provide main facilities, including reception services as established in

the applicable Schedules.

All other buildings forming part of the premises, are not located

further than two-hundred metres (200m) walking distance from the

main building referred to in criterion 2.4. These buildings shall either

house additional guest bedrooms, suites, self-catering units and, or

any other amenities and services.

All buildings forming part of the premises are run by the same

management, irrespective of ownership of each building.

In the event that any one or more of the buildings are no longer part

of the same management, the Authority shall be informed of such

change, and it shall determine whether the label and the licence

granted is still applicable or if it is to be withdrawn. This is

determined on a case-by-case basis. Such buildings shall be required

to obtain a separate licence and provide all minimum requirements.

All buildings to form part of the premises shall have the same use

class, as issued by the Planning Authority, and all other buildings are

to satisfy same category standards as the main building.

The premises consisting of all connected and, or unconnected

buildings shall have the following maximum number of bedroom

units, which rooms cannot be shared (hostel-type)

Guest Houses: 30 bedrooms

Hotels: 50 bedrooms

Any buildings forming part of the premises, not being the main

building as referred to in criterion 2.4, shall not have more than

twenty (20) bedroom units per building.

The premises satisfies the main objective behind this label as

defined in these regulations.

Exemptions

The premises shall conform with the requirements of a Tourism

Accommodation Establishment of its class as stipulated in these

regulations and shall have no exemptions unless eligible under other

Special Labels such as the " Heritage Label " .

Promotion

The licensee and, or operator of an establishment with a Diffuso

Label shall ensure that the establishment is promoted as a " Diffuso "

Accommodation.

Validity

This label shall be valid for an indeterminate period unless the

Authority deems that the criteria are no longer satisfied or there is a

change in management of one of the properties forming part of the

premises.

Part D

SL-04

Agro-Tourism Label

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Agro-Tourism Label

Applicability and Eligibility

This label is applicable to the following categories licensed by the

Authority

3-star to 5-star Hotel

Guest House

Farmhouses (Holiday Premises)

Resident Host (Host Family)

This label is not applicable to resort-type hotels and Hotels within an

Urban setting.

Criteria

The premises shall be located on a working farm or other similar

agricultural operation.

The location of the premises shall be such as to enable the guest to

experience and, or participate in local agricultural or rural life.

The agricultural operation is duly registered with the Agriculture

Directorate to carry out agricultural activities as established in the

Agriculture Act (Cap. 639.).

Consists of farmhouse-type, rural accommodation or other type of

accommodation forming part of a working farm.

Provides facilities or activities to offer a " hands-on " agricultural

experience to the guest and opportunities for guest to sample

" home-grown " and, or traditional food products and be engaged in

their production and, or harvesting.

Agro-tourism establishments providing food and beverage products

are to ensure that such provision is constituted mainly of products

which are locally produced and manufactured using local raw

materials, if possible, from the same holding.

Exemptions

The premises shall conform with the requirements of a tourism

accommodation establishment of its class as stipulated in these

regulations and shall have no exemptions.

Promotion

The licensee and, or operator of an establishment with an Agro-

Tourism Label shall ensure that the establishment is promoted as an

" Agro-Tourism " Accommodation.

Validity

This label is valid for a five (5) year period, unless the Authority

deems the Criteria are no longer being satisfied.

Part E

SL-05

Spa & Wellness Label

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Spa & Wellness Label

Applicability and Eligibility

This label is applicable to the following categories licensed by the

Authority

3-star to 5-star Hotel

Criteria

The label is applicable to hotels which offer a variety of spa and

wellness treatments or facilities as well as other functions and

services.

" Wellness " shall be a clear and recognizable theme in the area

reserved for spa services.

The " Spa & Wellness " centre shall be self-contained and of sufficient

size to accommodate the various facilities.

In order to qualify for the label, the " Spa & Wellness " Centre shall

have the standards and criteria in Table 1 below.

Exemptions

The premises shall conform with the requirements of a tourism

accommodation establishment of its class as stipulated in these

Regulations and shall have no exemptions.

Promotion

The licensee and, or operator of an establishment with a " Spa &

Wellness " Label may promote the accommodation establishment by

the inclusion of the word " Spa " or " Spa & Wellness " in the name.

Establishments which do not have such a label shall not use the words

" Spa " or " Spa & Wellness " when describing the property.

Validity

This label shall be valid for a five (5) year period, unless the

Authority deems that the criteria are no longer satisfied.

TABLE 1

Criterion

Spa & Wellness Criteria

PUBLIC AREAS

Reception Area

Comfortable waiting area with seating for clients.

Separate desk with designated staff member located within the spa

or wellness area.

Changing room facilities and secure lockers for spa users.

Shower and toilet with wash hand basin facilities for guests using

spa area.

All spa guests shall be provided with bathrobes, slippers and a

courtesy service (soap, shampoo, bubble-bath).

A printed brochure and, or website to be available showing full

details of each treatment, the methods and products to be used and

time taken to complete treatment and price details.

Clients shall be able to get sufficient information from the spa or

wellness area desk regarding the use of the spa and gym facilities

and equipment.

Criterion

There shall be a display for products on sale at the spa or wellness

reception desk.

Bath and sauna towels are provided to spa guests free of charge.

Emergency procedures in place for instances when a client with a

medical condition or problem needs assistance.

FACILITIES

The spa and wellbeing centre shall have at least 2 treatment rooms.

Gymnasium and at least one fitness room.

The fitness section shall be adequately equipped with modern

machines, which operate efficiently.

An indoor pool shall be accessible every day of the week, for at least

10 hours a day. The minimum temperature of the water shall be 28°C

and there shall be a hydrotherapy area.

The hydro-massage shall be accessible every day of the week, for at

least ten hours a day. The minimum temperature of the water shall

be 33°C - 35°C.

Sauna facility accessible every day.

The number of thermal facilities shall be consonant with the size of

the spa.

TREATMENTS & STAFF

Treatments available

Guests shall be able to make bookings for treatments from home at

the time of confirming their hotel reservation.

The beauty section shall be open at least 7 hours a day, 5 days a

week.

Criterion

Adequate number of treatment cubicles in the beauty section

depending on size of spa and wellness centre.

Minimum of six treatments to be available, some of which shall be

body treatments including massage and facials as well as a broad

selection of both wet and dry treatments shall be available on the

treatment menu.

At least seven different types of massage must be on offer.

Comfortable room temperatures in the treatment rooms.

A hairdresser or cosmetician shall be available for bookings.

Reasonable space for movement in the treatment rooms for easy

access to couches, doors and drawers.

Staff

At least one qualified expert in spa and wellness treatment

services shall be on full-time duty in each section of the spa or

wellness centre.

All services or treatments are carried out exclusively by

appropriately trained and qualified staff or therapists.

A personal trainer, to conduct training sessions in the fitness and

gym areas shall be available on appointment.

The style of the spa may dictate how staff dress, from formal

uniforms to informal casual outfits.

Particular attention is to be given to personal hygiene.

A first aid training policy is to be in place.

MISCELLANEOUS

A healthy diet section shall be included in the breakfast buffet.

The restaurant shall, in addition to the normal menu, offer at least

one healthy diet menu every day covering a wide variety of

preferences.

Criterion

Attention shall be paid to the individual dietary requirements of the

guests who request such service.

There shall be a fruit-basket available for guests throughout the day

in the spa and, or wellness area.

Tea, herbal teas, fruit juice and chilled mineral water shall be

available to the guests in the spa and wellness area.

Part F

SL-06

Boutique & Luxury Boutique Label 66

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Section A - Boutique & Luxury Boutique Label

Applicability and Eligibility

This label is applicable to the following categories licensed by the

Authority

3-star to 5-star Hotel

Guest House

Properties with more than fifty (50) bedroom units shall not be

eligible for this label.

Properties shall be buildings that exhibit special architectural

qualities or appropriate buildings located in an Urban Conservation

Area or in or part of a Scheduled Building as defined in the

Development Planning Act (Cap. 552.).

This label is not applicable to resort type hotels that are free standing,

fully detached and located within hotel grounds with landscaped

areas, pools and other facilities and may be located close to the coast

and, or in Outside Development Zone.

Criteria

Part F of the Fifth Schedule of Annex 5 shall come into force on such future date as may be determined and published by the

Boutique accommodation establishments are properties which offer

distinct and innovative quality in a smallish, upscale hotel-type

environment, which is not necessarily experienced in high-end

properties. These types of accommodation establishments are

relatively small, distinct, with an accent on design attributes and high

level of personalized service.

The Boutique Label refers to tourism accommodation establishments

that are

small and not more than 50 guest rooms;

of superior quality;

stylish, distinct, warm, individual, luxurious, unique and with

themed concepts;

offering impeccable service that is individual and personalised.

The label has two categories – Boutique and Luxury Boutique.

Hotels or guest houses applying for a Boutique label shall have a

distinct quality of design and, or furnishings and services that

distinguishes it from other hotels or guest houses and shall abide by

the criteria in Section B.

Hotels or guest houses applying for a Luxury Boutique label shall

have a distinct high-end design and interior decoration that creates a

general ambience of luxury together with impeccable services

offered that distinguishes it from other hotels or guest houses and

shall abide by the criteria in Section B and Section C.

There shall be a three-phase assessment process to obtain a Boutique

or Luxury Boutique Label

The first phase is a written submission by the Applicant according to

the requirements issued by the Authority and shall assess the

proposed design concept. The assessment shall be carried out by the

Authority and appointed experts.

The second phase, if the first phase is accepted, is a physical

assessment of the premises. The assessment shall be carried out by

the Authority and independent experts engaged by the Authority. The

label shall be awarded or refused at the end of this stage.

The third phase, if the label has been awarded, shall subject the

premises to a Mystery Shopping exercise as established or approved

by the Authority, within the first year of operation, whereby the

management shall have to demonstrate a constant high level of guest

satisfaction. Success in meeting the required standards shall maintain

the label. Failure to meet the required standards shall result in the

withdrawal of the label.

Boutique and Luxury Boutique establishments are encouraged to

form part of internationally recognised, curated collections or brands.

Boutique and Luxury Boutique establishments shall attain an Eco-

certification as recognised by the Authority within nine (9) months

from the start of operations.

Exemptions

The premises shall conform with the requirements of a tourism

accommodation establishment of its class as stipulated in these

regulations and shall have no exemptions, unless under any other

label, such as the Heritage Label.

Promotion

The licensee and, or operator of an establishment with a Boutique or

Luxury Boutique Label shall ensure that the establishment is

promoted with the word Boutique or Luxury Boutique in its name,

however, the word " Hotel " shall not be used unless the original

category is that of a hotel.

Validity

This label is valid for a two (2) year period, unless the Authority

deems that the criteria are not being satisfied and shall be renewed

based on successful, independent mystery shopping reports

submitted to the satisfaction of the Authority every two (2) years.

Criterion

Section B - Boutique & Luxury Boutique Criteria

General impression

Boutique hotels shall have a distinctly unique personal character.

There are no restrictions to style or design or limited to any particular

period.

The hotel’s unique atmosphere depends primarily on how the below

criteria are satisfied in line with criteria 2.1, 2.2 and 2.4 of Section A.

Public Areas

Boutique hotels shall provide a unique public space, exquisitely

designed, with a seating lounge in the lobby, or another public area

dedicated to guests.

Interior Design

Boutique hotels shall feature an overall unique interior that creates a

distinctive atmosphere.

The overall design shall follow a clearly recognisable concept or

theme that shall start at the entrance, public areas and shall extend to

the guest rooms. All rooms shall be furnished in high quality finishings

and furniture with particular attention to detail and in keeping with the

design and character of the hotel or guest house.

The furnishings and finishings and the chosen decor shall reinforce the

property’s distinctive style, making it unique.

Breakfast

Breakfast shall be characterised with creative ideas that include local

specialities, home-made options with high-quality ingredients that

have been thoughtfully selected.

Criterion

Personalised Service

A boutique label is not only characterised by its physical features but

also by an impeccable service provided.

Additional guest experience through the provision of individual and

personalised service from booking to innovative reception ideas,

impeccable and fast service and satisfying the guest’s needs.

Criterion

Section C - Luxury Boutique Criteria

Breakfast Room

Breakfast menu card via room service

Beverages

Beverage offer in the room

Bedroom

Luxury furniture, comfort and fittings

Pillow menu to be provided

Two (2) usable, non-decorative pillows per person

Allergy friendly sleeping alternative available on demand

At least two (2) layers of curtain day and night

Room light controllable from bed

Individual bedside reading light

Safe deposit box in the room

Dressing table with mirror

Coffee table

Writing utensils and notepad

Preferred newspaper to be delivered to guestroom (print or digital)

Updated guest magazine in the room

The provision of an umbrella in the room

One (1) comfortable seating accommodation, upholstered chair or

couch, with side table or tray

Accessible power socket next to the bed

Telephone in the room along with multilingual instruction

Additional modern smart TV in suites in a size appropriate for the

room

Sewing kit in the room

Shoehorn in the room

Shoe polishing kit in the room

Noise Control

Sound absorbing doors and windows

Communication System

Laptop or tablet

Internet device with printing option in public area

Service manual A-Z (The service manual A-Z has to be added to the

application)

Bathroom

Twin washbasin in double rooms and suites

Luxury fittings in the bathroom

Separate shower stall, bathtub and jacuzzi with hot and cold water

2 shower heads – raindrop and telephone

Flexible vanity mirror

TV in bathroom or visible from bathroom

Telephone in bathroom

Personal care products in bottles

Additional cosmetic products (e.g. bath essence, shower cap, nail file,

cotton buds, cotton wool pads, body lotion)

Bathrobe

Slippers

Front Desk Service

Check-in and check-out to be carried out in guest room

Message and preferred newspapers delivered to guest rooms

Secretarial Services

Secretarial services to be offered

Valet Service Delivery

Breakfast served in guestrooms or private dining room or executive

lounge

Luggage service

Personalised service which includes the following

Fast response time to guest needs within five minutes

Extra services, such as birthday surprise, anniversary etc.

Accompanying the guest to the room at the arrival

Turndown service in the evening as an additional room check

Fresh flowers in the room

Transportation Services

Premium limousine and chauffeur service

Laundry and Valet Services

Free ironing service (return within one hour)

Valet services to be offered in guestrooms

Staff

All staff shall be qualified in the hospitality industry and shall be

provided with continuous hospitality development training

programmes with proof of attendance or completion

Management shall put substantial investment in training of staff

Sixth Schedule

Private Rented Accommodation Standards

Standards and Criteria

For the purposes of fees as established in the Fees (Tourism) Regulations, all types of Private

Rented Accommodation are to be considered as " comfort " .

The letter " M " next to each standard or criterion denotes that it is mandatory.

Criterion

Standard

GENERAL REQUIREMENTS

Premises

If the premises are part of a block or a cluster of units,

the approach and public areas shall have lighting and

signage to enable guest to approach and identify the

premises.

Each holiday premises to be clearly numbered and, or named

and a sign affixed on the exterior of the unit. Provided that in

case of short-term rentals, forming part of a condominium, such

sign may be affixed to the exterior of the unit including on or

adjacent to the entrance door of the individual unit. Such sign

shall indicate the address and that the premises is a licensed

short let rented accommodation including the relative official

registration/licence number as well as the name and surname

and contact number of a designated natural person who shall

be available on a twenty-four (24) hour basis to receive

complaints and to address any problems arising in connection

with the licensed activity.

The exterior walls (façade, common areas etc.) of the

premises shall be properly maintained.

Exterior lights shall be available on all units.

Information

1.2.1 Responsible person accessible by phone.

Prominent display in unit of 24-hour contact phone number

and name of responsible person.

Prominent display in unit of 24-hour emergency

contact numbers for ambulance, fire, police and

medical practitioner.

Information on services and additional charges

available on the premises.

Information on facilities and services, including emergency

assistance available in the locality, is to be provided on the

premises.

Copy of energy performance certificate affixed in a visible

place.

Furnishings

Soft furnishings: pictures and decorative ornaments

The furniture, furnishings and equipment in the premises

shall be of high standard, functional and very well

maintained.

General

Safe deposit system available in unit.

Access to Internet or Wi-Fi for the whole premises.

First Aid box, prominently displayed and easily accessible.

All external apertures lockable and easily opened.

General Fire Safety

It is the responsibility of licensees and, or operators of holiday

premises to ensure that their premises are safe from any fire

safety hazard and any fire safety equipment is properly

maintained.

Adequate internal and external emergency lighting and

signage.

GUEST BEDROOM

Room Spatial Standards

Minimum floor area of a bedroom for one person shall

not be less than 9 square metres, not including the

bathroom if provided.

Additional floor area of 4 square metres of

bedroom for additional person.

Minimum internal room width shall not be less than

2.75 metres.

Layout

Notwithstanding the room sizes, there shall be sufficient

space to allow persons staying in room a good degree of

f

Bedroom is separate from kitchen or dining or living if

not studio unit.

Bed

Minimum bed size: 80cm x 190cm for single;

135cm x 190cm for double.

Bed linen: 2 sheets and blanket with cover, or sheet and

quilt with case cover, pillowcase.

1 pillow per person.

Additional pillow per person on request.

Extra blanket per person on request.

Bed sheets changed at least once a week or on

guest's request.

Bunk beds are not allowed.

Maximum number of persons allowed per room: 2,

excluding infants making use of cots.

Furniture and Comfort

Window or balcony allowing natural light and

ventilation in room.

Blackout curtain, or similar, completely excluding natural

or external light.

One dressing table and one chair or armchair.

One bedside table or night table for single beds. Two

bedside tables or night tables for double beds.

TV services with monitor in a size appropriate for the

room with a remote function including International TV

h

l

Bedside carpets (applicable to tiled floors) during period

from 1st November to 31st May.

One wastepaper basket.

One mirror.

Wardrobe with minimum 5 matching clothes hangers per

person. Simple wired hangers shall not fulfil this criterion.

Additional matching hangers per person on request

Chest of drawers.

Air-conditioning system for cooling and heating.

Individual bedside reading light.

2.4.14

Availability of baby cot upon request.

M

2.4.15

Universal adapter.

M

BATHROOM FACILITIES

3.1

General

When a bathroom is shared, it shall have an

3.1.1

M

independent access.

3.1.2

All bedrooms with ensuite bathroom.

3.1.3

1 bath or shower for a maximum of 4 persons.

M

3.1.4

1 water closet for a maximum of 4 persons.

M

3.1.5

Wash-hand basin for a maximum of 4 persons.

M

3.1.6

Continuous supply of cold and hot water.

M

3.1.7

Sanitary bin and sanitary bags to each water closet.

M

Toilet paper holder with two toilet paper rolls

3.1.8

M

provided on arrival.

3.1.9

Toilet brush.

M

Effective system of lighting and of natural or

3.1.10

M

mechanical ventilation.

3.1.11

Door with internal lock to ensure privacy.

M

3.2

Bath or Shower

3.2.1

Bath or Shower

M

3.2.2

Continuous supply of cold and warm water.

M

3.2.3

Bath or shower facilities with curtain or similar.

M

Bath or shower wall and floor covered

with impervious material.

Soap dispenser or soap dish to be provided in

showers.

Towels hanger.

Three towels per person (hands towel, bath towel, and

floor towel).

Four towels per person (hands towel, bath towel, an extra

towel, and floor towel).

Towel changing at least twice weekly or on guest request.

Shelving or facility for holding toiletries per bath or

shower room or cubicle or wash-hand basin.

2 drinking glasses.

1 clothes hook per bath or shower room or cubicle.

Mirror over and per wash-hand basin.

Magnifying or shaving mirror.

Hairdryer.

Bathrobe per person.

Layout

Kitchen, kitchen area or kitchen facilities.

Kitchen, kitchen area or kitchen facilities separate from

bedroom unless property is a studio a partment.

Facilities

Cooking facilities with at least 2 burners or heating

elements.

Forced ventilation or extraction close to the

cooking area.

Oven.

Microwave oven.

Dishwasher.

Fridge with freezer including ice cube trays.

Ice dispenser.

Kitchen unit with basin (stainless steel or solid and

impermeable material) and draining board.

Adequate quantity of necessary cutlery, crockery and

glassware including water and wine glasses.

Adequate quantity of necessary cooking utensils including

firelighter, can, wine and bottle openers.

Kettle

Bread toaster.

1 Fire extinguisher.

1 Fire blanket.

Gas detection system if cooking facilities are run on gas.

Smoke detector

Layout

Dining area or dining room.

Area to be homely, welcoming and comfortable.

Natural light and ventilation in room.

Facilities

One dining table.

Chairs (one per person).

Highchair provided on request.

Heating system.

Air-conditioning system for cooling and heating.

Possibility to darken the room.

LIVING AREA

Layout

Living area.

Natural light.

Facilities

Sofa or two armchairs.

One coffee table.

TV services with monitor in a size appropriate for the

room with a remote function including international

television channels.

Mirror.

Full length mirror.

Sleeping accommodation in the living area is not

allowed.

Air-conditioning system for cooling and heating

Black out curtains or similar.

OTHER FACILITIES & SERVICES

Laundry

Availability of clothes drying facilities

Iron and Iron Board

Steamer available on request

Washing machine.

Tumble dryer.

Garbage or Waste

Refuse collection service. Schedule to be affixed in a visible

place. Guests are to be informed of these arrangements and

waste separation facilities (bin) to be provided i n

a c c o r d a n c e w i t h t h e Waste Regulations (S.L. 549.63).

Property shall have a waste management plan.

Lifts

Lifts required to service all floors if access to

premises is higher than two floors (Ground and First

floors) provided that the Authority may exempt such

requirement upon being provided reasonable and

justifiable grounds due to heritage constraints.

Good state of lift (if applicable).

Swimming Pool (if available criteria 7.4.1 to

7.4.10 apply)

Swimming pool facilities on site for sole use of guests.

Facilitated swimming pool access (ladders or

stairs).

Depth markings clearly visible.

Diving prohibition signs prominently displayed

where water depth is less than 1.5m.

Life-ring buoyancy aids complete with rope,

clearly visible, sited and accessible.

Swimming pool area with adequate lighting.

Pool opening hours on display.

When pool is not attended by a responsible person, this

shall be stated clearly in the pool area together with the

telephone number and location of the immediate contact

Prominently displayed instructions in case of an

emergency.

Efficient pool filtration system.

Sun Terrace or Pool Deck Area

To be provided if pool is available.

Non-slip tiles or material.

Table or similar.

Chairs or similar.

Deck chairs or sun-beds.

Parasol or shaded areas.

Miscellaneous Services

Maid service available on a weekly basis and prior to the

arrival of new guests.

Additional maid service provided on request.

Maintenance service on call.

Doctor service on call.

Baby-sitting service provided on request.

Pool cleaning service (if applicable).

MAINTENANCE AND CLEANING

Good state of the façade, exterior and interior walls, floors

and ceiling.

Good state and proper lighting of the façade and of other

grounds managed by the operator.

Good state of furniture, soft furnishings, apertures, linen

and towelling.

Installations, fittings, ventilation, air-conditioning

system and other equipment in good operating

conditions.

All light sockets and other electrical installations to be

properly maintained and functional.

Maintenance service to be provided 12 hours a day.

The operator is obliged to inform the guest, prior to booking

and arrival of any additional charges applicable to their

booking or stay.

Seventh Schedule

Resident Host Accommodation Standards

Standards and Criteria

The letter " M " next to each standard or criterion denotes that it is mandatory.

Criterion

THE PREMISES

Guests

Maximum number of tourists is four (4).

Condition of Resident Host Accommodation

The premises shall be in a good state of appearance, repair,

cleanliness, and comfort and congenial to receive guests in

them with sufficient space to concurrently accommodate all the

members of the household and all the guests.

Effective means of natural light and ventilation.

Access

Rooms, spaces and facilities used by all members of the

household, other than their bedrooms and bathrooms where guests

have their own bathroom, namely hallways, living room, dining

room, breakfast room, kitchen, outdoor areas, communication,

safe keeping facilities are to be made accessible or available to

guests as an integral part of the resident host accommodation.

Room keys shall be available to adult guests. The host shall have a

master key or duplicate to all rooms in order to service rooms and

for emergencies.

Communications

Communication facilities within the premises for use by guest.

Free access to Internet or Wi-Fi.

General

First aid equipment to be available within the premises for use by

guest

Availability of universal adaptors on request

GUEST BEDROOM

Room Spatial Standards

Minimum floor area for a single bed shall not be less

than 9 square metres - not including the bathroom if

provided.

Minimum floor area for a double bed shall not be less than

13 square metres - not including the bathroom if provided.

Minimum internal room width shall not be less than 2.75 metres.

General

All rooms shall have separate and independent entrance.

Notwithstanding the room sizes, there shall be sufficient space

to allow persons staying in room a good degree of comfort.

Bed

Minimum bed size: 80cm x 190cm for single; 135cm x 190cm for

double.

Bed linen: 2 sheets and blanket with cover, or sheet and quilt with

case cover, pillowcase.

1 pillow per person.

Additional pillow per person on request.

Extra blanket per person on request.

Bed sheets changed at least once a week.

Sofa beds are not allowed

Bunk beds are not allowed

Maximum number of persons allowed per room: 2

Furniture and Comfort

Window or balcony allowing natural light and ventilation in room.

Blackout curtain, or similar, completely excluding natural or

external light.

1 dressing table and one chair or armchair.

At least 1 bedside table to be shared by every 2 persons or 2

bedside tables to be shared by every 3 persons.

1 waste paper basket.

1 mirror.

Wardrobe with 5 matching clothes hangers per person.

Additional matching hangers per person on request.

Chest of drawers.

Effective heating system.

Effective fan (ventilation system) if there is no air conditioning.

Individual bedside reading light.

Availability of electric sockets.

BATHROOM FACILITIES

General

When a bathroom is shared, it must have an independent access.

Water closet with seat and cover.

Two toilet paper rolls available in bathroom at all times.

Wash-hand basin supplied with liquid soap or soap.

Continuous supply of cold and hot water.

Sanitary bin and sanitary bags to each water closet.

Toilet brush.

Effective system of lighting and of natural or

mechanical ventilation.

Door with internal lock to ensure privacy.

Bath or Shower

Bath or Shower

Continuous supply of cold and warm water.

Bath or shower facilities with curtain or similar.

Bath or shower wall and floor covered with impervious material.

Towels hanger and floor mat per bath or shower room or cubicle.

1 bath towel and 1 small towel per person. Towels changed at

least twice a week.

Shelving or facility for holding toiletries per bath

or shower room or cubicle or wash-hand basin.

1 clothes hook per bath or shower room or cubicle.

Mirror.

Hairdryer available on request

Effective system of lighting and of natural or mechanical

ventilation.

MAINTENANCE AND CLEANING

Good state of the façade, exterior and interior walls, floors

and ceiling.

Good state of furniture, soft furnishings, apertures, linen

and towelling.

Installations, fittings, ventilation, air-conditioning system

and other equipment in good operating conditions.

All light sockets and other electrical installations to be

properly maintained and functional.

Rooms, bathrooms, toilets, corridors and passageways are to be

kept clean at all times and cleaned or washed at least twice a

week.

Provision shall be made for hygiene and cleanliness particularly in

the kitchen and dining areas.