Gaming Player Protection (Amendment) Regulations, 2019

L.N. 73 of 2019

GAMING ACT

(CAP. 583)

Gaming Player Protection (Amendment) Regulations, 2019

IN EXERCISE of the powers conferred by article 12(d) of the

Gaming Act, the Parliamentary Secretary for Financial Services,

Digital Economy and Innovation, in consultation with the Malta

Gaming Authority, has made the following regulations

The title of these regulations is the Gaming Player Title.

Protection (Amendment) Regulations, 2019 and these regulations shall

be read and construed as one with the Gaming Player Protection

Regulations, hereinafter referred to as ''the principal regulations''.

Regulation 13 of the principal regulations shall be amended Amends

regulation 13 of

as follows

the principal

regulations.

(a) sub-regulation (1) thereof shall be substituted by the

following

''(1) Operators shall make available easily accessible

information to players, clearly delineating the applicable

procedures for making complaints to them and for referring

disputes to ADR entities

Provided that operators shall also inform

players that they may lodge complaints with the

Authority’s Player Support Unit if they have reason to

believe that any aspect of the gaming service is unlawful,

or conducted in a manner which is not safe, fair or

transparent.'';

(b) paragraph (c) of sub-regulation (2) thereof shall be

substituted by the following

''(c) In communicating the results of the inquiry to

the complainant, the operator shall also provide the

complainant with the procedure for referring disputes to an

ADR entity and any complaints arising out of or in

connection with the gaming service to the Authority’s

Player Support Unit or to any directorate of the Authority

as the Authority may from time to time determine.''.

In regulation 14 of the principal regulations the words ''the

player may refer such complaint and all relevant facts to the

Authority’s Player Support Unit or to another ADR entity.'' shall be

substituted by the words ''the player may refer any dispute arising

therefrom to an ADR entity:'' and immediately thereafter, there shall

be added the following new proviso

''Provided that this shall be without prejudice to the

player’s right to lodge a complaint arising out of or in

connection with the gaming service to the Authority’s

Player Support Unit or to any directorate of the Authority

as the Authority may from time to time determine.''.

Regulation 15 of the principal regulations shall be amended

as follows

(a) in sub-regulation (2) thereof, the words ''the merits

of'' shall be deleted and the words ''and act as a mediator between

the player and the relevant authorised person to facilitate an

amicable settlement of the dispute'' shall be substituted by the

words ''independently of any dispute which has been referred to

an ADR entity, as part of its compliance functions'';

(b) in sub-regulation (3) thereof, the word ''investigating''

shall be substituted by the word ''examining''.

(c) in sub-regulation (4) thereof, the word ''handling''

shall be substituted by the word ''examination''.

€0.18