784.10
FMGLTC
CH
CH
Art. 12c Fernmeldegesetz (FMG) - Schlichtung
FMG; 2. Kapitel: Fernmeldedienste
Art. 12c FMG · Schlichtung
Das BAKOM richtet eine Schlichtungsstelle ein oder beauftragt Dritte damit. Bei Streitigkeiten zwischen Kundinnen oder Kunden und Anbieterinnen von Fernmelde- oder Mehrwertdiensten kann jede Partei die Schlichtungsstelle anrufen.
Wer die Schlichtungsstelle anruft, zahlt eine Behandlungsgebühr. Die Anbieterin von Fernmelde- oder Mehrwertdiensten trägt die Verfahrenskosten abzüglich der Behandlungsgebühr.
Die Parteien sind durch den Schlichtungsentscheid nicht gebunden.
Der Bundesrat regelt die Einzelheiten.
Gerichtsentscheide zu dieser Bestimmung (21)
A-561/2023 (Art. 12c Abs. 1 FMG)
Telecommunications Ombudsman's Fees Annulled Due to Improper Conciliation Initiation
Establishes the competence of the conciliation body for civil disputes between customers and telecommunications and value-added service providers.
A-5210/2020 (art. 12c al. 1 LTC)
Telecommunications Company v. Ombudsman Fee Dispute
Indicates the subject and object of the fee to be levied by the conciliation body.
A-4685/2020 (Art. 12c Abs. 1 des Fernmeldegesetzes vom 30. April 1997 (FMG, SR 784.10))
Telecommunications Provider v. Ombudsman: Contractual Dispute Jurisdiction
This provision establishes the conciliation body's jurisdiction over civil disputes between customers and their telecommunications service providers.
A-4685/2020 (Art. 12c Abs. 2 FMG)
Telecommunications Provider v. Ombudsman: Contractual Dispute Jurisdiction
This provision specifies that the telecommunications provider bears the procedural costs, minus the handling fee.
A-133/2021 (Art. 12c al. 1 LTC)
Telecommunications Ombudsman Fee Dispute
The subject and object of the fee to be collected by the conciliation body are indicated.
A-133/2021 (Art. 12c al. 4 LTC)
Telecommunications Ombudsman Fee Dispute
The Federal Council enacted implementing provisions, namely articles 42 to 50 OST, concerning the conciliation body and the applicable procedure.
A-113/2019 (Art. 12c Abs. 1 FMG)
Telecommunications Company Liable for Ombudsman Fee on Number Hosting Dispute
This provision establishes the conciliation body's competence for civil disputes between customers and telecommunications or value-added service providers, forming the basis for the proceedings.
A-1732/2018 (Art. 12c Abs. 1 FMG)
Telecommunications Ombudsman Must Release Dispute Resolution Data
Establishes the conciliation body for telecommunications disputes.
A-2821/2017 (Art. 12c Abs. 1 FMG i.V.m. Art. 43 Abs. 1 FDV)
Abusive Dispute Resolution: Customer Misled Tribunal, Provider Exonerated
Establishes the competence of the conciliation body for civil disputes between customers and telecommunications service providers.
A-2821/2017 (Art. 12c Abs. 2 FMG)
Abusive Dispute Resolution: Customer Misled Tribunal, Provider Exonerated
Provides for a processing fee for conciliation to prevent abuse by the applicant.
A-4129/2016 (Art. 12c Abs. 1 FMG)
Telecommunications Ombudsman Fees Upheld
Establishes the ombudscom as a dispute resolution body for telecommunications services.
A-6762/2013 (Art. 12c Abs. 1 FMG)
Ombudsman Lacks Jurisdiction Over Payment Facilitator in Value-Added Service Dispute
Establishes the creation of an ombudsman body for disputes between consumers and telecommunications providers.
A-6762/2013 (Art. 12c Abs. 1 FMG)
Ombudsman Lacks Jurisdiction Over Payment Facilitator in Value-Added Service Dispute
The legal basis for the establishment of the ombudsman office.
A-6762/2013 (Art. 12c Abs. 2 FMG)
Ombudsman Lacks Jurisdiction Over Payment Facilitator in Value-Added Service Dispute
Governs the cost allocation for arbitration proceedings.
A-4040/2009 (Art. 12c LTC)
Telecommunications Provider Disputes Ombudsman Fee Over Premium-Rate Call Dispute
Cited throughout the reasoning to establish the legal framework for the Ombudscom and conciliation procedures, including the imposition of fees and the Council of State's delegation powers.