Consumer court awards damages to buyer for delivery damage against retailer and installer.

The court ruled in favor of the consumer buyer against Media Markt and its installer, Multi Installatie Service B.V., regarding damage to a patio floor and sliding door frame upon delivery. While the retailer initially refused liability citing general terms, the court found the installer's rejection of the claim insufficiently motivated and the consumer's evidence of damage credible. Consequently, the court ordered the retailer to pay the full claimed damages, out-of-court costs, and legal fees, rejecting only the consumer's request for additional interest on those costs.